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Hi ItayD, I manually deactivated the systems ID on the server. Log out/in Avid Link and then try to activate. Thanks, RalphC

Hello fdooman, The downloaded file is zip (Windows) you need to install your choice of unzipping utility/program to extract the file before installing, to avoid corrupted installation Thanks, RalphC

Hi ProfSullivan, Did you try to create a new user settings? We released the MC2021.5 last week can you try this version and report back? Thanks, RalphC

Hi iohalili, You got mail. Thanks, RalphC

Hi LuigiM, Try the steps on this post . Thanks, RalphC

Hi CaroleB, Please email the MC systems ID that you need to deactivate. Thanks! RalphC

This issue with the MC|First to trial is resolved in the latest MC2021.5. Please check this FAQ. Thanks, RalphC

Hi Ignacio, The issue on MC|First activatio to Trial version is resolved. Please check this FAQ . Thanks, RalphC

Can you try your Systems ID ending in ******5017, try to call support see if you can get through report back. Thanks, RalphC