As the Sr. Director of CSM | Customer Advocate for Avid , I have over two decades of experience with companies like Media 100, MicroNet, Apple Computer, and GCC Technologies in customer support and service engineering and evangelism.  My focus at Avid is to manage the Pro Video and Pro Audio Communities and the customer moderators who assist us with the forum traffic.  I also anticipate and provide for the needs of the customer/communities and I am " your" advocate inside the walls of Avid, while funneling vital market data, feature requests, bugs and customer information into Avid’s Customer Success, Sales, Product Marketing, and Engineering organizations.  Marianna resides in Burlington Mass and Apollo Beach Florida.