am trying to import material into Interplay through web services. The material is imported and copied along with the AAF file. It plays correctly in Media Central. When I go to the file location, I only see audio tracks, and the video track is missing. While this doesn't seem to be a problem for... (read more)

Hello! We would like to know if there’s a way – using Interplay 3.8 Web Services SOAP calls – to perform a search with this flag activated " Show only one representation for each asset found ". The expected outcome is similar to the option presented in Interplay Access>Preference>Options>... (read more)

Hi, Currently we are using Web Service v3.0.9. We are planning to upgrade Interplay to v3.4, and Web Service need to be upgraded to v3.4.x accordingly. Could you please tell us if Web Service v3.4.x will be compatible with v3.0.9, meaning, the WebAPI being used under WebService 3.0.9 can be usable with... (read more)

Hi We encounter "RENDER NOT FOUND" error, when we execute Web API call, "checkSequenceIsReadyForXfer" to a scequence which has audio source pre-processed "audio mix down". We don't get such error if the same audio source has not been processed "audio mix down"... (read more)

We experience the following issue when using a clip being currently ingested into Interplay using AMT & Interplay webservices. If the clip is put from Interplay windows to a bin in Media Composer while it is still being ingested, it can be played, and the video refreshes while it is written on ISIS... (read more)

Hi, All When jpg file is loaded into avid, what's happened to the file? Is it converted to aaf (or mxf) file? And How can I find (or search) it with web services functions? Could someone please explain these questions?! Thanks a lot! Don (read more)

I was wondering if there is a web to have a watch folder in Interplay for Avid Web Services. For example, I want to have a folder that if an asset is checked into it it will initiated a SendToPlayback. It needs to only watch for new assets and not keep running every asset in the folder. (read more)

Hi all, I am trying to determine why 30% of the time the DeleteAssets (media only with a selected resolution) is failing with an error response in the c# calling code as "An uncategorized error has occurred". We are testing with WS 3.30 and IP 2.7.7. The clips are ingested as DV25 or AVCI-50... (read more)

Hi, Because of the concern about the version matrix of AVID applications, we'd rather prefer the fix to be applied to Web Service only, than applying it to Interplay Engine, which gives us less impact to our version compatibility consideration. - Could you please confirm if the fix can be applied... (read more)

Hi, Sorry for the late reply. Please find the attached pdf file, that should be self-explanatory. In our production system, there are two client pc's for system redundancy, and each of them sends search querry for PAM folder "A", and PAM folder "B", with search filter by type... (read more)