Hello, when I try to consolidate my sequence, I receive an error message that says: "Integer arithmetic overflow" This is the first time I see this message. What does he mean ? I'm on a Mac Studio with M1 MAX chip and mac os 12.3.2 Thank you in advance for your help, Robin (read more)

I realized that since the 2019 version and on the 2020 and 2021 versions of Media Composer, the "Batch re-import" function no longer works. The message: "Imported 0 of 1 clips. See console for more information." So I've attached a screenshot of the console (and the Batch re-import... (read more)

Hi This is probably not the right place to ask about it, but my support case (Case number 03765858) is over a week in Sub Stage "Case in Queue". Is it normal to have a case so long "in queue" and unanswered by web store support team? Should I just wait more or should I create new... (read more)

can i delete my avid community and avid accounts? (read more)

Hi there, I'm posing my question here because I don't want to pay money to contact support for something that shouldn't be happening. I have around 2 years left of upgrades because I bought an education license for Avid (back in Avid 7), but when I went to upgrade in the Application manager... (read more)

Hi to everyone, there are some problems that afflicts my Fast Track Pro. The main big problem is that I need to restart my MacBook Pro (10.9.2) if I forgot to turn it on, because the system does not recognize it and even the software (Reason, Cubase or LogicPro and Mainstage) recognize it (even I kill... (read more)

Hi all, I have reinstalled Pro Tools 8 because my computer crashed. I tried using my old activation code, but won't let me activate. Please help!!! (read more)

I have Pinnacle Studio 16 Ultimate and I use it to edit my video game footage. Whenever I make a video that has a lot of cuts (most of them into a clip that's only a few seconds) there is always a couple random video clips that are missing the audio for them after I export my video. I do a commentary... (read more)

I don't know if this has already been alked on yet or not, but it seems that I have lost the yellow registration card from the Pro Tools 10 box. I know I'm stupid. I can't even recall seeing it, but i couldn't go but so far without it and a registration page kept coming up talking about... (read more)

Hello, I tried to update my Media Composer 4.0.5 Academic Software on the Avid Support Page. I used this page: http://www.avid.com/de/support/upgrade-academic-free But after I had given my data , there was an error message: Server Error 500 - Internal server error. There is a problem with the resource... (read more)