Hey all - support failed to respond to this question so I'm posting it here. I have 7 Perpetual Product licenses under Standard Support....What will happen if I choose not to renew these licenses? (read more)

I'm hoping one of you here may be able to give me some insight into an issue I am having. I recently bought a 2021/2022 M1 Pro Macbook pro (Monterey 12.2.1). I have previously been using a Mac Pro trashcan (Catalina 10.15.7) and a 2012 mack book pro (Catalina 10.15.7) I copied over all of my Avid... (read more)

Hello, when I try to consolidate my sequence, I receive an error message that says: "Integer arithmetic overflow" This is the first time I see this message. What does he mean ? I'm on a Mac Studio with M1 MAX chip and mac os 12.3.2 Thank you in advance for your help, Robin (read more)

Hey guys! So, anyone knows if there's something wrong with avid servers or something? I was trying to do some school things done (which now is just stressing me out since I can't do anything) but sibelius refuses to work because it needs activation like for the 20th time. Trying to log in into... (read more)

I realized that since the 2019 version and on the 2020 and 2021 versions of Media Composer, the "Batch re-import" function no longer works. The message: "Imported 0 of 1 clips. See console for more information." So I've attached a screenshot of the console (and the Batch re-import... (read more)

Good day - I am currently the sole editor in a corporate video production co. We have been on ISIS 5500 since 2015. Now that the unit has reached EOL - we are looking for other solutions. Our budget will not allow us to upgrade to the latest NEXIS hardware. Can anyone recommend any affordable/reliable... (read more)

Hi This is probably not the right place to ask about it, but my support case (Case number 03765858) is over a week in Sub Stage "Case in Queue". Is it normal to have a case so long "in queue" and unanswered by web store support team? Should I just wait more or should I create new... (read more)

case number 03567685 [ GILBRAD ] Hello, please navigate us back to a customer care support agent as our open case is now closed with the same problems. The program is crashing immediately upon use of effects such as spectra matte, stabilizer... sometimes we must close and restart to simply import. Our... (read more)

Hi there, I am trying to import time code notes to Avid as locators. (The purpose is that time code notes are taken on a film set of the footage being recorded and I want them to be imported as locators once in Post to assist the editors finding key moments. As of now my notes are done in either Pages... (read more)

can i delete my avid community and avid accounts? (read more)