Hello, when I try to consolidate my sequence, I receive an error message that says: "Integer arithmetic overflow" This is the first time I see this message. What does he mean ? I'm on a Mac Studio with M1 MAX chip and mac os 12.3.2 Thank you in advance for your help, Robin (read more)

hello, I have payment issues. I have tried to upgrade my Sibelius ultimate. When I try to check out it doesn’t shows a payment possibility. There is every time the same error message. It says: the currency of your shopping card is not compatible with your local. Please check out with products using... (read more)

I realized that since the 2019 version and on the 2020 and 2021 versions of Media Composer, the "Batch re-import" function no longer works. The message: "Imported 0 of 1 clips. See console for more information." So I've attached a screenshot of the console (and the Batch re-import... (read more)

Hello everybody, when I import my synced AAF (from Plural Eyes 3), MC re-imports all the master clips of the sequence. How can avoid it ? I would linke that the AAF (which contains only a sequence), will be imported as a sequence, and all its masterclips, will be automatically relinked to the original... (read more)

Hello, I have encountered an issue with windows and had revert to factory settings. So I downloaded and installed Avid Link and Media Composer Ultimate. However, I forgot to disconnect the licenses before reinstalling windows. Is there a way I can disconnect the license from my avid account? Any help... (read more)

Hello, I need to help with this problem. I need to export my project into DNxHD HQ, but every time before ending the export it shows the AMA problem, in console is written BigBufferManager out of memory. Where could be the problem? Property - Notebook Lenovo; 8GB RAM; Intel Core i5 8th Gen 1,6GHz; Win10;... (read more)

Hello from Greece its been 2 weeks that i have download the trial 2018.5 i think AVID is great, but i have a problem while i am editing, sometimes stops, it freezes and this message is poping " Exception: Streamingplayconsymer:ExecutePassTIMEOUT" A friend of mine checked my PC and said that... (read more)

Having a very strange issue that has been causing me grief during our uprez. I take my editor's offline finished sequence, mix it down for a reference layer. Decompose all clips and overcut the video reference on the top layer. Then I relink to the online drive, which already has some high resolution... (read more)