hello, I have payment issues. I have tried to upgrade my Sibelius ultimate. When I try to check out it doesn’t shows a payment possibility. There is every time the same error message. It says: the currency of your shopping card is not compatible with your local. Please check out with products using... (read more)

I realized that since the 2019 version and on the 2020 and 2021 versions of Media Composer, the "Batch re-import" function no longer works. The message: "Imported 0 of 1 clips. See console for more information." So I've attached a screenshot of the console (and the Batch re-import... (read more)

Hello everybody, when I import my synced AAF (from Plural Eyes 3), MC re-imports all the master clips of the sequence. How can avoid it ? I would linke that the AAF (which contains only a sequence), will be imported as a sequence, and all its masterclips, will be automatically relinked to the original... (read more)

Hey i cant find my activation card but i have my pro tools le 8 sleeve with the autorization code on it. im trying to add the product but cant register it without the card. PLEASE HELP !!! (read more)

I'm a lecturer at a film trade school, and reasently it has apared a reacuring (7 sepearate instanses) problem when relinking offline files. I did some diging into some of the projects and traced the problem to Avid reading the start timecodes of each clip as 00:00:00:00 and not the original "time... (read more)

Hi all, I'm using Pro Tools 11.2.1 and I want to export a session in AAF, but in the export window the "link to source media" option is greyed and not available... Does anyone have an idea on how I can resolve this issue ? Thanks a lot if someone can help me ! I need to give this session... (read more)