Hello, I want to upgrade my ProTools perpetual version, but when I am going to change the payment options in the option: "Provide your payment details", it goes to "Change Payment Processor" and then it shows an error: " We are unable to process your request at this time. Apologies... (read more)

Hello, when I try to consolidate my sequence, I receive an error message that says: "Integer arithmetic overflow" This is the first time I see this message. What does he mean ? I'm on a Mac Studio with M1 MAX chip and mac os 12.3.2 Thank you in advance for your help, Robin (read more)

Hi all, I feel compelled to scream into the void despite having no faith anything will come of it. Workspaces and Titler are both complete travesties and are driving me insane. I am on a Mac running Mojave 10.14.6 and Avid MC 9.0.55465.0 Workspaces do not recall properly. The windows do not return to... (read more)

Hello everybody, when I import my synced AAF (from Plural Eyes 3), MC re-imports all the master clips of the sequence. How can avoid it ? I would linke that the AAF (which contains only a sequence), will be imported as a sequence, and all its masterclips, will be automatically relinked to the original... (read more)

I have been sending support tickets with no replies so I decided to try the forums. I had 2 accounts, one which is my school email and one which is my personal email. I mistakenly activated products on both accounts and I wish to merge both accounts into just 1 for easier management. I hope someone would... (read more)

ive been having this error lately it says "dae cant get audio from the drives fast enough. your drive may be too slow or fragmented or a firewire drive could be having trouble due to the extra firewire bandwitdth or cpu load" i googled it and only came up with change buffer -didnt work disable... (read more)

Just a few days ago, I bought the mp3 option authorization code so I can create mp3's for my music. I know there are free options out there but I thought I would go through the company so I could get help if I needed it.... but now that I need it, I haven't gotten any. Anyways, I got the m-audio... (read more)

everytime i load,drag, or import anything it only plays in my pt 11 for about 5secs and wont let me record either. also there isn't any sound coming the speakers or headphones when i press play. i thought un/reinstalling it might help but nope still the same. i have a windows hp envy dv7 pc with... (read more)

I just bought an M-Audio Keystation 61es. I can not get Pro Tools SE to recognize the "receive from" tab under "Preferences-Control Surfaces." It is a plug and play system, so it is not the drivers and Windows recognizes the Keystation via USB. Tried keyboard track, armed the track... (read more)

Hi¡ I have recently bought a Mbox 2 to run Pro Tools 7.4 on my G5 PPC mac with Tiger OS. The Mbox 2 i bought was used, and the seller only gave me the interface it self, without all the CDs and Manuals originally it came with. I borrow a PT Cd installer from a friend, and all was going good, until... (read more)