We have a few users, who are working in the same project, experiece seemingly random crashes, require a reboot of the system, then once they are back in the bin they were working in is deleted. It's not in the trash in the project, and on the windows explorer level the .log and .lck file are still... (read more)

I'm a little frustrated, because after updating to Avid 2022.12, Media Composer will no longer launch on my machine. When I click the icon, it throws up a useless error box and asks me to send the error to Avid (I have). I'm at a loss - can anyone help me figure out what steps to take to even... (read more)

"If you want reliability and rock solid stability, you want to use Avid", they said. So here I am, with a one month license to try and test it. My system is not certified, not the latest or greatest, still, it runs Resolve 18, Lightworks, Premiere Pro 23, After Effects 23, Fusion, Unreal Engine... (read more)

I've been dealing with this issue for weeks and have only worked around it by using a secondary device. On my main PC, every time I open the source browser, I get the spinning wheel of death and the whole application freezes up. I've gone through the usual steps: - Restart MC - Restart PC - Delete... (read more)

I recently updated to 2020.6 and I'm getting the following error: Exception: Structured Exception, ExceptionCode:3221225477, ExceptionString:ACCESS_VIOLATION ... This wasn't an issue before the update from a 2019 version. It is only happening when working with effects, mainly when manipulating... (read more)

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt;... (read more)

case number 03567685 [ GILBRAD ] Hello, please navigate us back to a customer care support agent as our open case is now closed with the same problems. The program is crashing immediately upon use of effects such as spectra matte, stabilizer... sometimes we must close and restart to simply import. Our... (read more)

Greetings, We are new users to the program, new subscribers using Avid media composer version 2018.9. since we have purchased our subscription (online), we have not been able to use the Chroma key/spectra matte function at all. as soon as an instance of the plug in is dropped on the footage to be affected... (read more)

Hi everyone, I hope some one could bring me an answer, sometime on many pc I have the same problem, AMC crash without any warning, I searched around if there is an answer but nothing, I ask to windows support but nothing. This is the report, sorry if it's in Italian Origine Avid Editor Riepilogo... (read more)

Hi there, After several years of trouble free use I cant get AMC to start anymore. It seems to stop on Intiialzing Audio Plug ins, then comes up with the crash report screen. I'm running Windows 10 Pro, 64 bit, on a i7 2600 running at 3.40GHz, 32 MB RAM, Avid MC 7.0.6 I havent made any changes to... (read more)