G'day there! In trying to cross-grade my Perpetual licence for a Subscription I've run into the following... 1. Why is Avid's website in £ when I am in Australia? Does Avid not realise we've used $ since the 1960s? 2. I had to re-enter my credit card 3x because the website would... (read more)

I've searched the threads and have not found anything recent on this...so here goes. I've recently installed the 2021.2 build, got the usual hiccups but was finally able to get the license deal straightened out. But now I'm getting incessant notifications that Symphony, PhrasFind and ScriptSync... (read more)

I've been looking for some documentation on software activation / deactivation and not finding much. I'm sure it's out there somewhere. Our Avids do not have internet due to security requirements but during maintenance I could open the internet so Avid could get to the license servers for... (read more)

When I begin typing characters into the System ID/Activation ID boxes, anything I've entered in will delete itself every few seconds. The same things happens if I try to paste the information in. I had to use the offline activation method in order to get around this problem. (read more)

Hi everyone. I am new to the forum. I bought the media composer ultimate version two days back. I still have not received my activation code or serial number. I do not have my invoice even. Whenever i go to order history and try to find invoice it says come back after a few hours we are generating your... (read more)

MC 8.4.2 perpetual. Is the no way around this everytime? I spoke to Ranff, I have to do this: 1. Stop the following Processes in Task Manager: • AvidApplicationManager.exe • AvidAppManHelper.exe 2. Unhide hidden files and folders on your Windows computer. • (Windows 7 / 8) Go to Control... (read more)

Everytime I try to install a new version its a rough ride when it comes to updating the dongle! On a Mac Running OS 10.14.6, Running AVID Link 20.6.0, I have an active paid perpetual support contract, I have a dongle connected, I have downloaded the dongle updater file, I have followed the support instructions... (read more)

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Hi there, For some reason after the last couple of Avid Media Composer Updates my Sorrenson Squeeze Lite is telling me to reactivate my Media Composer licence so I can use it. I still have a licence until August. Have tried entering in my user details and activating online but just get the windows spinning... (read more)

I just downloaded Media Composer First but whenever I go through the Application Manager it asks for Media Composer's Activation ID. I never got an Activation ID and only have a System ID. Where should I look for the Activation ID? (read more)