hello, I have payment issues. I have tried to upgrade my Sibelius ultimate. When I try to check out it doesn’t shows a payment possibility. There is every time the same error message. It says: the currency of your shopping card is not compatible with your local. Please check out with products using... (read more)

Hi, I just bought my focusrite 2I2 3rd Gen audio interface. I allows me to download ableton or pro tools for editing my work. However, in order to download Pro Tools I need to sign in to my Avid master account but I am not able to sign in or create an account, the error message says " Sorry, we... (read more)

Hi there, I apologize if I am posting in the wrong forum, but I couldn't find one with my specific issue. I am using a Media Composer subscription through my school but mistakenly did not use my school email address to create my account. I then created a new account with my school email address,... (read more)

I have a billing issue and keep getting charged even though I turned off my auto-renewal. Every time I try to submit a Website Support Form in order to contact Avid, it says there's an Error and that all the fields have not been filled in, even though I filled them all in. Does anyone have an email... (read more)

I just bought pro tools (perpetual license), and followed all instructions. I got the step where I had to place my license on my iLok 3 usb, but the pro tools license isn't showing up on my iLok Manager. I linked the account to my Avid account as instructed. But i'm still having a really hard... (read more)