Hi All, I am just getting used to AVID applications and solutions, we have setup the following 1. Interplay Production 2. ISIS Storage. I have the following questions. 1. How do I checkin media files like .mov and .ts using Interplay Access? 2. How to download the media with interplay web services? (read more)

Hi, We are using some API function on IPWS 3.0.8, and we are going to update to 3.5.1. In IPWS 3.5.1 wsdl, some API functions are missing as compare to 3.0.8. First, GetAttributesInternalRequest 3.5.1 Release note denote the function is deleted. Why this function is deleted on 3.5.1 ? Next, GetMetaSyncXMLResponse... (read more)

Hi, Currently we are using Web Service v3.0.9. We are planning to upgrade Interplay to v3.4, and Web Service need to be upgraded to v3.4.x accordingly. Could you please tell us if Web Service v3.4.x will be compatible with v3.0.9, meaning, the WebAPI being used under WebService 3.0.9 can be usable with... (read more)

Hi We encounter "RENDER NOT FOUND" error, when we execute Web API call, "checkSequenceIsReadyForXfer" to a scequence which has audio source pre-processed "audio mix down". We don't get such error if the same audio source has not been processed "audio mix down"... (read more)

Hi, Because of the concern about the version matrix of AVID applications, we'd rather prefer the fix to be applied to Web Service only, than applying it to Interplay Engine, which gives us less impact to our version compatibility consideration. - Could you please confirm if the fix can be applied... (read more)

Hi, Sorry for the late reply. Please find the attached pdf file, that should be self-explanatory. In our production system, there are two client pc's for system redundancy, and each of them sends search querry for PAM folder "A", and PAM folder "B", with search filter by type... (read more)

Hi, Here is further detail for this inquiry. Please find the WebService logs for Interplay Capture for this post at, https://onedrive.live.com/redir?resid=44FC09C0FA068899!10882&authkey=!ALhQfDRD6BwD_MM&ithint=file%2czip We normally expect "UPDATE EVENT" as a response message for the... (read more)

Hi Vadym, Thank you for your reply. Let me explain in two parts. Regarding the samples I uploaded earlier, they were to show how you can replicate the issue easier by using the script. It is not the real API call that is being used at the production system. In our workflow of the real production system... (read more)

Hi, I've noticed that the response of search command from PAM sometimes becomes incorrect when submitting many search command concurrently. Please find the bunch of tiles in single zip file at the link below, which includes my test scripts as well as the test results. https://onedrive.live.com/redir... (read more)

I have a customer whose Interplay Production system is returning a vague "other error" when I try to do a GetFileDetails operation: Code="OTHER_ERROR" Details="An unexpected error occurred on getting file details for interplay://NEWSWG?mobid=060a2b340101010101010f0013-000000... (read more)