I've just purchased a subscription upgrade from MC Standard to MC Ultimate, but when I entered my System ID on the product portal it gave me an error message stating it was already associated with my account. How does one resolve this? (Attempted to call to get this resolved but was just told my... (read more)

Hi everyone, I'm currently running AVID Symphony 2018.10 on windows 10. I'm migrating to a Z840 Dual Zeon workstation with 64GB of RAM and a Nvidia Quadro RX 5000 graphics card. I have many older projects that I am still working on. Will there be any compatibilty problems working with previous... (read more)

Greetings, I built this computer for a 4K project on Premiere. Windows 10 64 bit, 32GB RAM,i7processor, AMD5700XT Graphics card, ASUS PRIME Z390-A motherboard. On my other computer, a Windows 7 PRO, I have AVID 8.4.4 running. I want to upgrade my AVID license for my new computer but I am not sure if... (read more)

Good morning to all, I have just picked up an ISIS 5000 with Windows storage server standard 2007. What is the most recent version of windows storage server that can be installed on ISIS 5000 16 HDD? When upgrading Windows to ISIS 5000, is there a risk for the video files? Thanks. (read more)

Since upgrading to version 2020.8, Avid now crashes when trying to play AMA linked AVCHD files in the source monitor. I would like to downgrade to 2020.6, but that version is not listed in the Download Center. -- Michael (read more)

Hi, we're currently running one machine at our company with an annual Media Composer subscription (2019.7). We just now realized, that bin sharing isn't supported in the "regular" version of MC and that we need MC Ultimate in order to have full bin sharing capability. How would I go... (read more)

This morning, Apple has released macOS 10.14.4 to all 2012 and newer Macs. This is a reminder that Avid 2018.12.1 is officialy qualified for macOS 10.14.2 . Avid has yet to release an update that has been tested and qualify for macOS 10.14.3 or macOS 10.14.4 . It is recomended that you turn automatic... (read more)

This is a general question about preferences and when to decide to upgarde. MC 5.5 is on my desktop and I didn't upgrade to 6.0 because I was working on a long term project and didn't want to disturb anything. I also have MC 8.0 (8.5) on my laptop used it a few times for class or personal projects... (read more)

Mark VFX shots in a timeline that indicates the shot as a VFX shot by a unique clip colour. When clip is marked as VFX shots in a timeline it gives the clip a unique number as VFX shot number which is automatically assigned in consecutive order (or Custom order) with a default custom defined prefix and... (read more)

Hello Andy, We have an update from our customer site. They updated the client to 7.10 and the results are much inproved, see below: CreateAmtFile() CreateAmtTrack(ET_VIDEO) CreateAmtTrack(ET_AUDIO) x 2 298ms 317ms 576ms So thank you for this advice! Unfortunatly when writting many files the latency increases... (read more)