Latest post Wed, Mar 2 2011 3:56 PM by almost40_3girls. 4 replies.
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  • Sat, Feb 26 2011 9:48 PM

    Avid DVD - moved to new machine - invalid license key

    Because my laptop crashed I had to reinstall everything on my desktop. I have MC up and running on it as well as the other 3rd party products but Avid DVD I cannot get going. When I start it, it goes to Sonic to activate and then says it is an invalid product key.

    Is this going to be like MC and I need to call support to have the old activate canceled? Do I go to Avid or Sonic?

    Thanks for any help or suggestions you can provide,

    Jeff

    MC5.0.4, Panasonic AG-AC130 HD Cam & DVC30 SD Cam, Sager 9170 laptop, 17" 1920x1080, i7 3rd gen, 8gb ram, dual Hd's, GTX675m graphics. Emachine... [view my complete system specs]

    Created Design Video - "Video for the common man"

  • Sat, Feb 26 2011 9:56 PM In reply to

    • Marianna
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    Re: Avid DVD - moved to new machine - invalid license key

    almost40_3girls:
    Is this going to be like MC and I need to call support to have the old activate canceled? Do I go to Avid or Sonic?

    Jeff, I am sorry to hear that it was not possible to re-install AvidDVD on the desktop without this problem.

    AvidDVD is supported through Avid and not Sonic.

    I have never had this problem, so I am sorry to say that I have no practical help that I can suggest.

    Good luck.

    Regards,
    Douglas

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Mon, Feb 28 2011 12:40 AM In reply to

    Re: Avid DVD - moved to new machine - invalid license key

    Thanks for the input. Well I'll leave this thread going to see if someone from Avid can pipe in. I even deleted what I thought was a license file in the all users\application data\sonic folder but then the app would not erven come up and try and verify anything on their registration servers.

    I did deleted it reboot and reinstaleld but same thing. It doesn't even give you a place or chance to do anything about it.

    Jeff

    MC5.0.4, Panasonic AG-AC130 HD Cam & DVC30 SD Cam, Sager 9170 laptop, 17" 1920x1080, i7 3rd gen, 8gb ram, dual Hd's, GTX675m graphics. Emachine... [view my complete system specs]

    Created Design Video - "Video for the common man"

  • Mon, Feb 28 2011 7:44 PM In reply to

    Re: Avid DVD - moved to new machine - invalid license key

    Bump - Ideas out there? Which is the best way to get Avid Support on this?

    Jeff

    MC5.0.4, Panasonic AG-AC130 HD Cam & DVC30 SD Cam, Sager 9170 laptop, 17" 1920x1080, i7 3rd gen, 8gb ram, dual Hd's, GTX675m graphics. Emachine... [view my complete system specs]

    Created Design Video - "Video for the common man"

  • Wed, Mar 2 2011 3:56 PM In reply to

    Re: Avid DVD - moved to new machine - invalid license key

    Well to finish this one off I did a Google search and found a forum thread that lasted out a bunch of folder/files locations to delete such as C:\program files\common files\sonic, c:\documents and settings\all users\application data\sonc and also a nummber of registry keys to delete such as HKLM\software\sonic.

    After doing all this I reinstalled Avid DVD and it was able to activate ok to the Sonic servers.

    This all came from Avid having me delete a number of license folders so I could get MC5 to activate.

    Jeff

    MC5.0.4, Panasonic AG-AC130 HD Cam & DVC30 SD Cam, Sager 9170 laptop, 17" 1920x1080, i7 3rd gen, 8gb ram, dual Hd's, GTX675m graphics. Emachine... [view my complete system specs]

    Created Design Video - "Video for the common man"

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