Latest post Wed, Feb 19 2025 11:18 AM by hp.rosamond. 4 replies.
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  • Thu, Jan 9 2025 4:14 PM

    • Jason Mann
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    • Joined on Wed, Feb 1 2023
    • Maine, USA
    • Posts 1
    • Points 25

    Adding markers while playing causes hard crash

    Ok, this is driving me nuts. I recently upgraded to a new M4 Mac Mini. I'm running Mac OS 15.1.1 and Media Composer 2024.10 (because they are fresh installs of both OS and Avid.)

    In an existing project (pretty large doc with a bunch of footage) I am having a maddening problem. If I am watching footage and adding markers (as I do when logging), as soon as I stop the playback, I get an error:

    Alert

    "Segmentation fault" in thread

    "MainThread", at address.    0x0

     

    When I click ok, the app crashes. I have tried adding markers without the Markers window open, and that sometimes helps. But that kinda defeats the purpose of using the markers, since I'm trying to go through footage and log it (as I did on a previous system for years.)

    I created a new user profile, that didn't help. I recreated the system settings, that didn't help.

    Things I am going to try now:

    • Open a totally different project and see if I have the same issue.
    • Try using the standard workspace layout, and not a dual-screen layout? (Not sure what this would do, but worth a shot.)
    Does anyone else have this problem? What should I do?! 

    M4 Mac Mini -- 14 core Apple M4 Pro, 64 GB RAM, Mac OS 15.1.1 Dual monitors attached via Caldigit TS-3 hub and direct HDMI out. Direct-attached Areca... [view my complete system specs]
  • Tue, Jan 14 2025 6:31 PM In reply to

    • Marianna
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    Re: Adding markers while playing causes hard crash

    Hi jason,

    Created a case for this one Jason as it might be a bug.   Case # 04919015

    I do know there was a bug which was resolved when adding markers on clips with LUT and switching camera in source monitor gives an error, then crash to desktop on Mac.  The mac resulted in a segementation fault 0x0 error.   It was fixed though and if you dont have a LUT then thats not it.

    Tech will reach out.

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Tue, Feb 4 2025 6:29 PM In reply to

    Re: Adding markers while playing causes hard crash

    HI There! I was having exaclty the same issue. I talked with supprt and apparently is a bug for version 2024.10. In theory they are fixing it for the next version. 

    For now, version 2024.6 is working fine for me. 

    Filed under: , ,
  • Tue, Feb 11 2025 8:12 PM In reply to

    • Chris
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    • Joined on Fri, Oct 6 2023
    • Los Angeles
    • Posts 16
    • Points 170

    Re: Adding markers while playing causes hard crash

    Hi Marianna, Was there ever a resolution to this? I'm having the exact same issue on Avid 2014.10, macOS 14.7.2, Blackmagic Desktop Video v14.1. LUT is baked in from Resolve, not applied in Avid. I've been doing this same action for weeks, but all of a sudden today it started hard crashing every time I stop playback after dropping markers. No changes to my OS, Avid version, or BMD Desktop Video. Thanks, Chris System: 2019 iMac retina 5k:   Model Identifier: iMac19,1   Processor Name: Intel Core i9 (64-bit 9th gen/Coffee Lake intel)   Processor Speed: 3.6 GHz   Number of Processors: 1   Total Number of Cores: 8   L2 Cache (per Core): 256 KB   L3 Cache: 16 MB   Memory: 64 GB (2x 32 GB DDR4 2667 MHz in dual channel) Graphics:   Chipset Model: Radeon Pro Vega 48   Type: GPU   Bus: PCIe   PCIe Lane Width: x16   VRAM (Total): 8 GB
    Mac OS 14.7.2 | Avid MC Ultimate 2024.10 | Blackmagic Desktop Video 14.1 | BMD UltraStudio 4k mini | System: 2019 iMac retina 5k i9 3.6 GHz - RAM: 64 GB... [view my complete system specs]
  • Wed, Feb 19 2025 11:18 AM In reply to

    Re: Adding markers while playing causes hard crash

    Hello, I had issues with this a few weeks ago. A workaround— not ideal but useful— was to hide the frame column in the marker window. That alone prevented Avid from crashing when adding markers.

    Hope that helps!

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