Latest post Tue, Mar 11 2025 8:26 AM by QMax. 6 replies.
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  • Thu, Sep 19 2024 3:34 AM

    • ManChicken
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    Continual Cloudflare errors accessing the forums

    For the last couple of weeks I've been getting pretty regular timeouts from Cloudflare trying to access the forums. I can usually get to community.avid.com right away but going to community.avid.com/forums is about a 50/50 chance of success. And if it does work, I'll click a post or go to the next page and then it will die. I can't even login half the time. After a long timeout, I get the Cloudflare "Browser: Working Cloudflare: Working Host: Error" page with a 552 error. This happens both from home and office (both Comcast Business connections) and seemingly using the 'Denver' Cloudflare route.
  • Thu, Sep 19 2024 6:31 PM In reply to

    • Marianna
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    Re: Continual Cloudflare errors accessing the forums

    Hi ManChicken.......

    Let me see what IT says internally at Avid and get back to you.

    Stand by...

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Tue, Mar 4 2025 9:38 AM In reply to

    • QMax
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    Re: Continual Cloudflare errors accessing the forums

    Exactly same problem here. Really hard to access Pro Video Community, most of the time ends in an Error code 522 from Cloudflare. All CF systems seems operational. Audio Community seems much more stable.
    Avid Media Composer 2024.10 Perpetual|Symphony Option|Dongle PC: Asus PRIME z370-A, Intel i7-8700K/3.70Ghz, 32Gb, Win10 Pro x64, nVidia GTX 1060-6GB OWC... [view my complete system specs]
  • Tue, Mar 4 2025 12:06 PM In reply to

    • Filbert
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    Re: Continual Cloudflare errors accessing the forums

    Here too. Nearly no access possible @home, @work I can read some forum pages but not all (e.g. second page of "Active Topics" is impossible to access). Filbert
    ... in progress... [view my complete system specs]
  • Tue, Mar 4 2025 6:47 PM In reply to

    • Marianna
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    Re: Continual Cloudflare errors accessing the forums

    Qmax et al.

    Can you clear out your cache, cookies etc. and restart and see if that solves it?  If not please email me directly.

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Wed, Mar 5 2025 10:12 AM In reply to

    • Filbert
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    Re: Continual Cloudflare errors accessing the forums

    Thanx for the hint Marianna. As I couldn't clear all cookies at the moment (have to check first) I tried a "Private Mode" browser window and another browser. Both methods worked... :-) Will clear all cookies later, but it should work then too.

    Filbert

    ... in progress... [view my complete system specs]
  • Tue, Mar 11 2025 8:26 AM In reply to

    • QMax
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    Re: Continual Cloudflare errors accessing the forums

    Thanks Marianna, this worked fine for me. Max
    Avid Media Composer 2024.10 Perpetual|Symphony Option|Dongle PC: Asus PRIME z370-A, Intel i7-8700K/3.70Ghz, 32Gb, Win10 Pro x64, nVidia GTX 1060-6GB OWC... [view my complete system specs]
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