Latest post Wed, Apr 17 2024 10:49 AM by Philip Kapadia. 4 replies.
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  • Mon, Apr 15 2024 1:53 PM

    • ChrisH
    • Not Ranked
    • Joined on Thu, Sep 4 2008
    • London
    • Posts 133
    • Points 1,685

    initialising phrasefind AI database hang on startup

    Every time I load MC 2024.2.0, initialising phrasefind AI database window pops up. If I don't cancel (cmd+.), the app will hang and I'll have to force quit out.

    Have tried the usual suspects:

    new user settings

    trashed mcstate and settings

    delete search data

     

    I don't actually have phrasefind installed, however the avid version was previously an ultimate license. I wonder if there's old phrasefind databases the project is trying to load but can't because of the old license?

    Or something else...

     

    TIA!

     

    MC 2024.2

    iMac Pro

    Sonoma 14.4.1

    Work: Freelance, so usually a recent-ish Media Composer and NEXIS Home: MC24 and up, OS Sonoma, iMac Pro 2017 [view my complete system specs]
  • Mon, Apr 15 2024 3:48 PM In reply to

    Re: initialising phrasefind AI database hang on startup

    ChrisH:

    Every time I load MC 2024.2.0, initialising phrasefind AI database window pops up. If I don't cancel (cmd+.), the app will hang and I'll have to force quit out.

    Have tried the usual suspects:

    new user settings

    trashed mcstate and settings

    delete search data

     

    I don't actually have phrasefind installed, however the avid version was previously an ultimate license. I wonder if there's old phrasefind databases the project is trying to load but can't because of the old license?

    Or something else...

     

    TIA!

     

    MC 2024.2

    iMac Pro

    Sonoma 14.4.1

    Hi ChrisH,

    Have you tried rebuilding the SearchData folder?

    1.     Close Media Composer.

    2.     Find out which project is causing the issue.

    3.     Navigate to the project folder on Windows level (PC) / Finder level (Mac), or on the Nexis workspace.

    4.     Rename the "SearchData" folder to "SearchData_Old".

    5.     Relaunch Media Composer.

    6.     Once you have confirmed the fix you can delete the "SearchData_Old" folder.

    Thanks,

     

    Ajay

     

  • Tue, Apr 16 2024 9:35 AM In reply to

    • ChrisH
    • Not Ranked
    • Joined on Thu, Sep 4 2008
    • London
    • Posts 133
    • Points 1,685

    Re: initialising phrasefind AI database hang on startup

    hiya Ajay

     

    Yes, I did already delete the searchdata from /Users/chrishunter/Avid Projects/"project"/SearchData/_SearchDB2_

    It all rebuilt the bin index fine (green dot on find window).

    Phrasefind is disabled.

    Issue persists.

    I'm doing this again to see if it resolves.

    Thanks!

    Work: Freelance, so usually a recent-ish Media Composer and NEXIS Home: MC24 and up, OS Sonoma, iMac Pro 2017 [view my complete system specs]
  • Wed, Apr 17 2024 9:03 AM In reply to

    • ChrisH
    • Not Ranked
    • Joined on Thu, Sep 4 2008
    • London
    • Posts 133
    • Points 1,685

    Re: initialising phrasefind AI database hang on startup

    Hi Ajay

     

    I tried trashing the searchdata again, but the issue persists on next startup.

    Work: Freelance, so usually a recent-ish Media Composer and NEXIS Home: MC24 and up, OS Sonoma, iMac Pro 2017 [view my complete system specs]
  • Wed, Apr 17 2024 10:49 AM In reply to

    Re: initialising phrasefind AI database hang on startup

    ChrisH:

    Hi Ajay

     

    I tried trashing the searchdata again, but the issue persists on next startup.

    Hello, 

    Feel free to email me - we'll get a case going. 

    Freelance Film Editor | Technical Expert @ Avid

    [email protected]

    My Equipment & System Specs

     

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