Latest post Wed, Apr 3 2024 8:49 AM by gamerun00. 2 replies.
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  • Thu, Dec 9 2021 11:53 AM

    • friedel
    • Not Ranked
    • Joined on Thu, Dec 9 2021
    • Posts 13
    • Points 150

    Cant run AMC, because "not activated"; Avid Link says it is activated

    I updated Avid Media Composer to the last version, because as I wanted to run AMC a window popped up, saying that I need to activate my account (which has been activated, as I used this account for the last two years, editing every two days). So I thought maybe the update would fix this, but I was wrong. Now I have the last version installed, but the problem remains the same. I can't run AMC, because apparently it is not activated, but in Avid Link it says I am activated. Restarting the computer and reinstalling AMC didn't anything.

    How do I get AMC running again? I need it ASAP as I'm professionally dependend

  • Thu, Dec 9 2021 1:49 PM In reply to

    Re: Cant run AMC, because "not activated"; Avid Link says it is activated

    Hi friedel,

    You should create a case on the MyAvid support portal and someone will get to you asap. https://www.avid.com/US/support/support-contact  If you don't get anywhere with them, send an email to Chris Bové ([email protected]).  He is Avid's customer advocate, and can help you.

    Media Composer 2024.2 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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