I just sat down to editing a new project and I can't import any media. I tried different types of media but nothing. I don't get any messages. Just nothing! it's like it is ignoring the request. I tried different settings and different projects with different settings.

Please help.

Joseph

jbrad2orr:

I just sat down to editing a new project and I can't import any media. I tried different types of media but nothing. I don't get any messages. Just nothing! it's like it is ignoring the request. I tried different settings and different projects with different settings.

Please help.

Joseph

Hello, I need you to be more specific.  

Please provide us with your OS, version of Avid Media Composer, and your system specs. 

Also, What type of footage have you tried to import? What's the codec?

can you maybe send a screen recording of this? 

 

Oh, sorry. I have a PC with Windows 10 pro, 4gh proc and 32 gigs of ram. Media Composer 2021.9. I am trying to import any footage. i.e. mp4, mov. I can import jpg, png, and audio, but no moving footage or cr3 raw photos. The Avid Media Creation setting is for OP-Atom. I grabbed some footage and dragged it to a bin. I got the plus sign as if to say no problem, let it go and nothing happens. I have uninstalled and reinstalled MC. But it does the same thing. Everything else seems to be working fine. I tried working on an exsiting project and editing and effects are no issue. I can export bins. I just can't import any footage. If I got some kind of message that would help, but nothing.

Thanks for your help.

Joseph

First up for me would be file path or file name having illigal characters.

That caused MC to just ignore the ingest process.

I'd then open the Consule (under tools) and see if it logs anythinbg there.

For clarity are you drag and dropping holding the Alt key or not?

Without the alt key its an import and that has less support than AMA linking which is the prefered way to ingest most content.

So Alt drag and drop or use source browser and ensure link is selected.

jbrad2orr:

Oh, sorry. I have a PC with Windows 10 pro, 4gh proc and 32 gigs of ram. Media Composer 2021.9. I am trying to import any footage. i.e. mp4, mov. I can import jpg, png, and audio, but no moving footage or cr3 raw photos. The Avid Media Creation setting is for OP-Atom. I grabbed some footage and dragged it to a bin. I got the plus sign as if to say no problem, let it go and nothing happens. I have uninstalled and reinstalled MC. But it does the same thing. Everything else seems to be working fine. I tried working on an exsiting project and editing and effects are no issue. I can export bins. I just can't import any footage. If I got some kind of message that would help, but nothing.

Thanks for your help.

Joseph

Importing is one way of ingesting media into Media Composer, Have you tried Linking then Transcoding?

Here is a tutorial on linking in MC: https://youtu.be/hy0q5vu42ac

You told me which container your raw footage is in...(.MP4 .MOV). Can you get back to me with the codec of your clip? Also, as far as I know, Avid does not support CR3 Raw Photos. 

If you like, I can test a clip for you on my Avid system, and that would tell us if it's a problem with your system, or your footage. Let me know if you are in a position to do that. 

Hi, Pat.

The consul logs are interesting. Seems like maybe a buffer or memory issue. Here are the logs of the AMC starting, before I did anything.

 

Memory stats: physical = 32695 MB, virtual = 134217727 MB, restriction = 0 MB

WARNING: Requested LocateBuffer size 2048MB is the same as current size 2048MB.

Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

WARNING: Requested LocateBuffer size 2048MB is the same as current size 2048MB.

AWin32Mixer::Open inputMixerID = 6

 

Created ADM Device : 1394 Audio

DirectSound ADM running on Windows OS Version Major=6 Minor=2 Build=9200

AWin32Mixer::Open inputMixerID = 6

 

Created ADM Device : DirectSound Audio

AlertableTimer Win32 constructor, default system clock resolution min = 1, max = 1000000

AlertableTimer Win32 constructor, default system clock resolution min = 1, max = 1000000

AlertableTimer Win32 constructor, default system clock resolution min = 1, max = 1000000

MCBootstrap::gwhoami = 30

Duplicate definition entry (not added)

Plugin definition registration failed

Avid Media Access: Device monitor successfully initialized

AVX Library V1.5

OpenGL implementation found:

vendor = Brian Paul

renderer = Mesa OffScreen16

version = 1.5 Mesa 6.4

This OpenGL implementation does not support hardware texture render

maximum render dimensions: = 1920 x 1080 at 8 bits per pixel channel

 

OpenGL implementation found:

vendor = NVIDIA Corporation

renderer = NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2

version = 4.6.0 NVIDIA 496.49

This OpenGL implementation supports hardware texture render

 

maximum render dimensions: = 1920 x 1080 at 8 bits per pixel channel

 

AME CPU Buffer Deallocator Registered Successfully

AME GPU Buffer Deallocator Registered Successfully

MonCon Painters: GPU, CPU

DualCopy Engine: Qualified

ACPL Transfer Type: OCL+OOC

ACPL Transfer Buffer Type: Persistent

ACPL Transfer Mode: Overlapping Enabled

ACPL GPU Memory Pool Capacity: 5632 MB

ACPL GPU Memory Pool Host Capacity: 1952 MB

ACPL GPU Private Memory Pool Capacity: 4928 MB

ACPL GPU Private Memory Pool Host Capacity: 0 MB

ACPL GPU VRAM Capacity: 11264MB

ACPL GPU Driver: 496.49

ACPL GPU Card Model: NVIDIA GeForce GTX 1080 Ti

Newer CPU<->GPU bus speeds detected (3.4024)

AAF DLL loaded from : C:\Program Files\Avid\Avid Media Composer\AAFCOAPI.dll

AAF DLL version : 2.0.8 (102) [1]

DFM loaded. 204 entries initialized. Scripts directory 'C:\Program Files\Avid\Avid Media Composer\SupportingFiles\CodecToolkit_Config\'

Setting chained toggle /Q7Container/EnableInternalProcessing_H264:true

Setting chained toggle /Q7Container/EnableInternalProcessing_AAC:true

Setting chained toggle /Q7Container/EnableInternalProcessing_MJPEG:true

Setting chained toggle /Q7Container/EnableInternalProcessing_TIFF:true

Setting chained toggle /Q7Container/EnableInternalProcessing_JPEG:true

Setting chained toggle /Q7Container/EnableInternalProcessing_PCM:true

Setting chained toggle /Q7Container/EnableInternalProcessing_ProRes:false

Setting chained toggle /Q7Container/EnableInternalProcessing_MPEG-2:false

Setting chained toggle /Q7Container/EnableInternalProcessing_DNxHR:false

Setting chained toggle /Q7Container/EnableInternalProcessing_DNxHD:false

Setting chained toggle /Q7Container/EnableInternalProcessing_Alpha:true

Setting chained toggle /Q7Container/EnableInternalProcessing_RLE:false

Setting chained toggle /Q7Container/SupportMediaWithRoundedTrackLength:true

Setting chained toggle /Q7Container/RedirectToQ7_26_IfAvailable:false

Setting chained toggle /Q7Container/RedirectMediaWithRoundedTrackLengthToQ7_26_IfAvailable:false

Setting chained toggle /Q7Container/Disable16BitImageFormatsSupport:false

Setting chained toggle /GenericMXFContainer/MXFSuppressMCAMetadata:false

Setting chained toggle /GenericMXFContainer/OverrideUnsupportedDistinguishedFrameLayout:true

Setting chained toggle /Q7Container/TruncateMasterMobEssenceSlotsToMinumumCommonDuration:false

Setting chained toggle /Q7Container/TreatVariableFrameRateAsConstantAverage:true

Setting chained toggle /QuickTimeMediaContainer/TruncateFractionalStartOffsetsToFullFramePrecharge:true

Setting chained toggle /AMPPlugin/Enable_DNx:true

Setting chained toggle /AMAFI-SDK/DisableLoggingErrorMessagesOnContainerHandlerProbing:true

Setting chained toggle /Q7Container/RedirectMediaWithMasterMobFillerToQ7_26_IfAvailable:false

Setting chained toggle /AMPPlugin/Enable_DCP_J2K:false

Setting chained toggle /AMPPlugin/Enable_IMF_J2K:true

Setting chained toggle /AMPPlugin/Enable_J2K:true

Setting chained toggle /AMPPlugin/Enable_DV_Based:true

Setting chained toggle /AMPPlugin/Enable_CAT_AVCI:true

Setting chained toggle /AMPPlugin/Enable_H264_Proxy:false

Setting chained toggle /AMPPlugin/Enable_DNxU:true

Setting chained toggle /AMPPlugin/Enable_ProRes:true

Setting chained toggle /AMPPlugin/Enable_DNxHD_VCID:false

Setting chained toggle /AMPPlugin/Enable_CAT_DNxHR:true

Setting chained toggle /AMPPlugin/Enable_CAT_DNxHD:true

Setting chained toggle /GenericMXFContainer/SetDefaultLengthInStaticSlotComponents:true

Setting chained toggle /GenericMXFContainer/EnableRedirectionToAvidOPAtom:false

Setting chained toggle /WaveAiffReaderMovMediaContainer/AudioTimecodeUseBEXTOriginationDate:false

Setting chained toggle /AMAFI-Tiff/TiffReturnCompressedEssence:true

Setting chained toggle /AMAFI-SDK/DisableVariableFrameRateModeForTruncatedEssence:true

Setting chained toggle /WaveAiffReaderMovMediaContainer/BigEndianSmpteIdInBEXTData:false

Setting chained toggle /Q7Container/AllowARRIMediaWithLUTs:true

Setting chained toggle /AMAFI-SDK/UseFillerOnMasterMob:false

Setting chained toggle /Q7Container/AlwaysRedirectToQuickTime:false

Setting chained toggle /AMAFI-QTFF/RejectVariableFrameRateMedia:false

Setting chained toggle /AMAFI-QTFF/AllowProResRAWLinking:true

Setting chained toggle /AMAFI-QTFF/AllowProResWriting:true

Setting chained toggle /AMAFI-SDK/DisableRoundingOfOriginForAAF:false

Setting chained toggle /AMAFI/AllowH265Linking:true

Setting chained toggle /AMAFI/AllowH263Linking:true

Setting chained toggle /REDR3DMediaContainer/EnableIPP2:true

Setting chained toggle /REDR3DMediaContainer/ForceIPP2ColorSpaceAndGamma:false

Setting chained toggle /AMAFI/AllowProRes4444Linking:true

Setting chained toggle /AMA/AllowProRes4444Linking:true

Setting chained toggle /AMAFI-QTFF/AllowH265Writing:true

Setting chained toggle /AMAFI-QTFF/UseBento4Linking:true

BigBufferPool 0x000000006398FEE0:

Size: 2147483648 (2.00G)

Total Free: 2147483648 (2.00G)

Largest Free: 2147483648 (2.00G)

Memory Chunk 0x0000000063B000C0, ADDR=[0x00007FF316DF0000]

Size: 2147483648 (2.00G)

Total Free: 2147483648 (2.00G)

Largest Free: 2147483648 (2.00G)

Number Allocs: 0

Max Allocs: 0

MSM directories:1

LocalMDB::LoadMobsFromMDB() inCallback=0000000000000000 sourceOnle=FALSE

mediaDirPath phyMobs logMobs

"C:\Users\Public\Documents\Avid Media Composer\Avid_MediaFiles\" 0.04 sec

total time=0.04 mobs=0

Media Drives:

(C:), OSVolID = 67, 1025274876 totalKB, 683072488 freeKB, 681738363 realFreeKB

(D:), OSVolID = 68, 1952356348 totalKB, 1052021656 freeKB, 1049966927 realFreeKB

New Volume (E:), OSVolID = 69, 488163324 totalKB, 488049792 freeKB, 487096570 realFreeKB

Free Drive (F:), OSVolID = 70, 975256572 totalKB, 452127236 freeKB, 451244175 realFreeKB

Seagate Backup Plus Drive (G:), OSVolID = 71, 3906885628 totalKB, 2875300796 freeKB, 2869684975 realFreeKB

2 TB Media (H:), OSVolID = 72, 1953519612 totalKB, 1101124544 freeKB, 1098973911 realFreeKB

New Volume (I:), OSVolID = 73, 976629756 totalKB, 676172220 freeKB, 674851572 realFreeKB

Large Drive (J:), OSVolID = 74, 5765747708 totalKB, 2278754260 freeKB, 2274303569 realFreeKB

DAZ Backup (K:), OSVolID = 75, 1023999996 totalKB, 613092720 freeKB, 611895274 realFreeKB

Video Capture (N:), OSVolID = 78, 1023999996 totalKB, 1023863608 freeKB, 1021863875 realFreeKB

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

MAX_INDEXES_TO_READ set to 10240

MXF Indexes in Memory changed to 524288000: Old Size 524288000

In Init ARO Cmds

MTSC state = 0The single frame player will be built for a length of 3600 frames

Viewer: OpenCL and OpenGL are not compatible: No OpenCL devices

MSMRescan() took: 0.181000s

Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

LocateBuffer Resize from 2048MB to 15360MB

WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

 

Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

WARNING: Requested LocateBuffer size 15360MB is the same as current size 15360MB.

WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

SignalSelector::SetSignal failed, continuing.

SignalSelector::SetSignal failed, continuing.

Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

WARNING: Requested LocateBuffer size 15360MB is the same as current size 15360MB.

WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

SignalSelector::SetSignal failed, continuing.

SignalSelector::SetSignal failed, continuing.

SignalSelector::SetSignal failed, continuing.

SignalSelector::SetSignal failed, continuing.

Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

WARNING: Requested LocateBuffer size 15360MB is the same as current size 15360MB.

WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

Destroying Bin Container without closing

qm2b is enabled

The default render wait time is 50

Also, I tried the alt-drag clip to the bin and got this message in the consul log:

AMA Link To File(s) ------

 

Unable to autodetect plug-in for...

from Philip: You told me which container your raw footage is in...(.MP4 .MOV). Can you get back to me with the codec of your clip?

one of the mp4 was a download clip from youtube and some others came from my go-pro. I changed the file format from mpr to mov on the youtube clip.

And Linking from the Source Browser was no problem.

jbrad2orr:

And Linking from the Source Browser was no problem.

After linking, can you transcode the linked clip to whatever resolution you want to work in? (i.e. when transcoding, pick whatever resolution you would've picked if you were importing.)

If that works, you should be good to go.

New problem. When I link to any footage then play it int the source monitor it is extremely pixelated. I tried different clips from different sources and they all do the same thing.

jbrad2orr:

New problem. When I link to any footage then play it int the source monitor it is extremely pixelated. I tried different clips from different sources and they all do the same thing.

Yep, Do what Carl said. Importing uses a legacy engine to transcode your files. Linking > Transcoding is the best way to ingest video. 

What are your project settings like? Right click your media, go to source settings. Play around with the "frame flex" tab. 

I suggest you watch some more tutorials to get yourself more familiar with Media Composer.

jbrad2orr:

New problem. When I link to any footage then play it int the source monitor it is extremely pixelated. I tried different clips from different sources and they all do the same thing.

1. Transcode the footage. Are the resulting clips - not the linked ones, the transcoded ones - still playing back pixelated?

2. At the bottom of the timeline is the video quality menu. It's a little rectangle that displays yellow, green or some combination of yellow and green. Make sure it's all green by clicking on it repeatedly until it is.

If it's all still pixelated after checking both of these, post here. Or if it's not, post here for that, too.

I'll be spending the next couple of hours rendering. Will get back to you as soon as it's done.

Thank you

jbrad2orr:

I'll be spending the next couple of hours rendering. Will get back to you as soon as it's done.

Just transcode one clip as a test and see if it helps before you do all of it. Don't do all your footage without knowing whether or not you're wasting your time.