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  • Thu, Nov 11 2021 3:24 PM

    • jbrad2orr
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    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Can't import media after 2021.9 update

    I just sat down to editing a new project and I can't import any media. I tried different types of media but nothing. I don't get any messages. Just nothing! it's like it is ignoring the request. I tried different settings and different projects with different settings.

    Please help.

    Joseph

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  • Thu, Nov 11 2021 3:38 PM In reply to

    Re: Can't import media after 2021.9 update

    jbrad2orr:

    I just sat down to editing a new project and I can't import any media. I tried different types of media but nothing. I don't get any messages. Just nothing! it's like it is ignoring the request. I tried different settings and different projects with different settings.

    Please help.

    Joseph

    Hello, I need you to be more specific.  

    Please provide us with your OS, version of Avid Media Composer, and your system specs. 

    Also, What type of footage have you tried to import? What's the codec?

    can you maybe send a screen recording of this? 

     

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Thu, Nov 11 2021 4:44 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    Oh, sorry. I have a PC with Windows 10 pro, 4gh proc and 32 gigs of ram. Media Composer 2021.9. I am trying to import any footage. i.e. mp4, mov. I can import jpg, png, and audio, but no moving footage or cr3 raw photos. The Avid Media Creation setting is for OP-Atom. I grabbed some footage and dragged it to a bin. I got the plus sign as if to say no problem, let it go and nothing happens. I have uninstalled and reinstalled MC. But it does the same thing. Everything else seems to be working fine. I tried working on an exsiting project and editing and effects are no issue. I can export bins. I just can't import any footage. If I got some kind of message that would help, but nothing.

    Thanks for your help.

    Joseph

  • Thu, Nov 11 2021 4:58 PM In reply to

    Re: Can't import media after 2021.9 update

    First up for me would be file path or file name having illigal characters.

    That caused MC to just ignore the ingest process.

    I'd then open the Consule (under tools) and see if it logs anythinbg there.

    For clarity are you drag and dropping holding the Alt key or not?

    Without the alt key its an import and that has less support than AMA linking which is the prefered way to ingest most content.

    So Alt drag and drop or use source browser and ensure link is selected.

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET (Retired Early 2022)

     

    Still offering training and support for: QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more.

    Mainly delivered remotely via zoom but onsite possible.

     

    T 07581 201248 | E pat@vet-training.co.uk

     

  • Thu, Nov 11 2021 5:01 PM In reply to

    Re: Can't import media after 2021.9 update

    jbrad2orr:

    Oh, sorry. I have a PC with Windows 10 pro, 4gh proc and 32 gigs of ram. Media Composer 2021.9. I am trying to import any footage. i.e. mp4, mov. I can import jpg, png, and audio, but no moving footage or cr3 raw photos. The Avid Media Creation setting is for OP-Atom. I grabbed some footage and dragged it to a bin. I got the plus sign as if to say no problem, let it go and nothing happens. I have uninstalled and reinstalled MC. But it does the same thing. Everything else seems to be working fine. I tried working on an exsiting project and editing and effects are no issue. I can export bins. I just can't import any footage. If I got some kind of message that would help, but nothing.

    Thanks for your help.

    Joseph

    Importing is one way of ingesting media into Media Composer, Have you tried Linking then Transcoding?

    Here is a tutorial on linking in MC: https://youtu.be/hy0q5vu42ac

    You told me which container your raw footage is in...(.MP4 .MOV). Can you get back to me with the codec of your clip? Also, as far as I know, Avid does not support CR3 Raw Photos. 

    If you like, I can test a clip for you on my Avid system, and that would tell us if it's a problem with your system, or your footage. Let me know if you are in a position to do that. 

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Thu, Nov 11 2021 6:01 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    Hi, Pat.

    The consul logs are interesting. Seems like maybe a buffer or memory issue. Here are the logs of the AMC starting, before I did anything.

     

    Memory stats: physical = 32695 MB, virtual = 134217727 MB, restriction = 0 MB

    WARNING: Requested LocateBuffer size 2048MB is the same as current size 2048MB.

    Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

    WARNING: Requested LocateBuffer size 2048MB is the same as current size 2048MB.

    AWin32Mixer::Open inputMixerID = 6

     

    Created ADM Device : 1394 Audio

    DirectSound ADM running on Windows OS Version Major=6 Minor=2 Build=9200

    AWin32Mixer::Open inputMixerID = 6

     

    Created ADM Device : DirectSound Audio

    AlertableTimer Win32 constructor, default system clock resolution min = 1, max = 1000000

    AlertableTimer Win32 constructor, default system clock resolution min = 1, max = 1000000

    AlertableTimer Win32 constructor, default system clock resolution min = 1, max = 1000000

    MCBootstrap::gwhoami = 30

    Duplicate definition entry (not added)

    Plugin definition registration failed

    Avid Media Access: Device monitor successfully initialized

    AVX Library V1.5

    OpenGL implementation found:

    vendor = Brian Paul

    renderer = Mesa OffScreen16

    version = 1.5 Mesa 6.4

    This OpenGL implementation does not support hardware texture render

    maximum render dimensions: = 1920 x 1080 at 8 bits per pixel channel

     

    OpenGL implementation found:

    vendor = NVIDIA Corporation

    renderer = NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2

    version = 4.6.0 NVIDIA 496.49

    This OpenGL implementation supports hardware texture render

     

    maximum render dimensions: = 1920 x 1080 at 8 bits per pixel channel

     

    AME CPU Buffer Deallocator Registered Successfully

    AME GPU Buffer Deallocator Registered Successfully

    MonCon Painters: GPU, CPU

    DualCopy Engine: Qualified

    ACPL Transfer Type: OCL+OOC

    ACPL Transfer Buffer Type: Persistent

    ACPL Transfer Mode: Overlapping Enabled

    ACPL GPU Memory Pool Capacity: 5632 MB

    ACPL GPU Memory Pool Host Capacity: 1952 MB

    ACPL GPU Private Memory Pool Capacity: 4928 MB

    ACPL GPU Private Memory Pool Host Capacity: 0 MB

    ACPL GPU VRAM Capacity: 11264MB

    ACPL GPU Driver: 496.49

    ACPL GPU Card Model: NVIDIA GeForce GTX 1080 Ti

    Newer CPU<->GPU bus speeds detected (3.4024)

    AAF DLL loaded from : C:\Program Files\Avid\Avid Media Composer\AAFCOAPI.dll

    AAF DLL version : 2.0.8 (102) [1]

    DFM loaded. 204 entries initialized. Scripts directory 'C:\Program Files\Avid\Avid Media Composer\SupportingFiles\CodecToolkit_Config\'

    Setting chained toggle /Q7Container/EnableInternalProcessing_H264:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_AAC:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_MJPEG:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_TIFF:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_JPEG:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_PCM:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_ProRes:false

    Setting chained toggle /Q7Container/EnableInternalProcessing_MPEG-2:false

    Setting chained toggle /Q7Container/EnableInternalProcessing_DNxHR:false

    Setting chained toggle /Q7Container/EnableInternalProcessing_DNxHD:false

    Setting chained toggle /Q7Container/EnableInternalProcessing_Alpha:true

    Setting chained toggle /Q7Container/EnableInternalProcessing_RLE:false

    Setting chained toggle /Q7Container/SupportMediaWithRoundedTrackLength:true

    Setting chained toggle /Q7Container/RedirectToQ7_26_IfAvailable:false

    Setting chained toggle /Q7Container/RedirectMediaWithRoundedTrackLengthToQ7_26_IfAvailable:false

    Setting chained toggle /Q7Container/Disable16BitImageFormatsSupport:false

    Setting chained toggle /GenericMXFContainer/MXFSuppressMCAMetadata:false

    Setting chained toggle /GenericMXFContainer/OverrideUnsupportedDistinguishedFrameLayout:true

    Setting chained toggle /Q7Container/TruncateMasterMobEssenceSlotsToMinumumCommonDuration:false

    Setting chained toggle /Q7Container/TreatVariableFrameRateAsConstantAverage:true

    Setting chained toggle /QuickTimeMediaContainer/TruncateFractionalStartOffsetsToFullFramePrecharge:true

    Setting chained toggle /AMPPlugin/Enable_DNx:true

    Setting chained toggle /AMAFI-SDK/DisableLoggingErrorMessagesOnContainerHandlerProbing:true

    Setting chained toggle /Q7Container/RedirectMediaWithMasterMobFillerToQ7_26_IfAvailable:false

    Setting chained toggle /AMPPlugin/Enable_DCP_J2K:false

    Setting chained toggle /AMPPlugin/Enable_IMF_J2K:true

    Setting chained toggle /AMPPlugin/Enable_J2K:true

    Setting chained toggle /AMPPlugin/Enable_DV_Based:true

    Setting chained toggle /AMPPlugin/Enable_CAT_AVCI:true

    Setting chained toggle /AMPPlugin/Enable_H264_Proxy:false

    Setting chained toggle /AMPPlugin/Enable_DNxU:true

    Setting chained toggle /AMPPlugin/Enable_ProRes:true

    Setting chained toggle /AMPPlugin/Enable_DNxHD_VCID:false

    Setting chained toggle /AMPPlugin/Enable_CAT_DNxHR:true

    Setting chained toggle /AMPPlugin/Enable_CAT_DNxHD:true

    Setting chained toggle /GenericMXFContainer/SetDefaultLengthInStaticSlotComponents:true

    Setting chained toggle /GenericMXFContainer/EnableRedirectionToAvidOPAtom:false

    Setting chained toggle /WaveAiffReaderMovMediaContainer/AudioTimecodeUseBEXTOriginationDate:false

    Setting chained toggle /AMAFI-Tiff/TiffReturnCompressedEssence:true

    Setting chained toggle /AMAFI-SDK/DisableVariableFrameRateModeForTruncatedEssence:true

    Setting chained toggle /WaveAiffReaderMovMediaContainer/BigEndianSmpteIdInBEXTData:false

    Setting chained toggle /Q7Container/AllowARRIMediaWithLUTs:true

    Setting chained toggle /AMAFI-SDK/UseFillerOnMasterMob:false

    Setting chained toggle /Q7Container/AlwaysRedirectToQuickTime:false

    Setting chained toggle /AMAFI-QTFF/RejectVariableFrameRateMedia:false

    Setting chained toggle /AMAFI-QTFF/AllowProResRAWLinking:true

    Setting chained toggle /AMAFI-QTFF/AllowProResWriting:true

    Setting chained toggle /AMAFI-SDK/DisableRoundingOfOriginForAAF:false

    Setting chained toggle /AMAFI/AllowH265Linking:true

    Setting chained toggle /AMAFI/AllowH263Linking:true

    Setting chained toggle /REDR3DMediaContainer/EnableIPP2:true

    Setting chained toggle /REDR3DMediaContainer/ForceIPP2ColorSpaceAndGamma:false

    Setting chained toggle /AMAFI/AllowProRes4444Linking:true

    Setting chained toggle /AMA/AllowProRes4444Linking:true

    Setting chained toggle /AMAFI-QTFF/AllowH265Writing:true

    Setting chained toggle /AMAFI-QTFF/UseBento4Linking:true

    BigBufferPool 0x000000006398FEE0:

    Size: 2147483648 (2.00G)

    Total Free: 2147483648 (2.00G)

    Largest Free: 2147483648 (2.00G)

    Memory Chunk 0x0000000063B000C0, ADDR=[0x00007FF316DF0000]

    Size: 2147483648 (2.00G)

    Total Free: 2147483648 (2.00G)

    Largest Free: 2147483648 (2.00G)

    Number Allocs: 0

    Max Allocs: 0

    MSM directories:1

    LocalMDB::LoadMobsFromMDB() inCallback=0000000000000000 sourceOnle=FALSE

    mediaDirPath phyMobs logMobs

    "C:\Users\Public\Documents\Avid Media Composer\Avid_MediaFiles\" 0.04 sec

    total time=0.04 mobs=0

    Media Drives:

    (C:), OSVolID = 67, 1025274876 totalKB, 683072488 freeKB, 681738363 realFreeKB

    (D:), OSVolID = 68, 1952356348 totalKB, 1052021656 freeKB, 1049966927 realFreeKB

    New Volume (E:), OSVolID = 69, 488163324 totalKB, 488049792 freeKB, 487096570 realFreeKB

    Free Drive (F:), OSVolID = 70, 975256572 totalKB, 452127236 freeKB, 451244175 realFreeKB

    Seagate Backup Plus Drive (G:), OSVolID = 71, 3906885628 totalKB, 2875300796 freeKB, 2869684975 realFreeKB

    2 TB Media (H:), OSVolID = 72, 1953519612 totalKB, 1101124544 freeKB, 1098973911 realFreeKB

    New Volume (I:), OSVolID = 73, 976629756 totalKB, 676172220 freeKB, 674851572 realFreeKB

    Large Drive (J:), OSVolID = 74, 5765747708 totalKB, 2278754260 freeKB, 2274303569 realFreeKB

    DAZ Backup (K:), OSVolID = 75, 1023999996 totalKB, 613092720 freeKB, 611895274 realFreeKB

    Video Capture (N:), OSVolID = 78, 1023999996 totalKB, 1023863608 freeKB, 1021863875 realFreeKB

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    MAX_INDEXES_TO_READ set to 10240

    MXF Indexes in Memory changed to 524288000: Old Size 524288000

    In Init ARO Cmds

    MTSC state = 0The single frame player will be built for a length of 3600 frames

    Viewer: OpenCL and OpenGL are not compatible: No OpenCL devices

    MSMRescan() took: 0.181000s

    Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

    LocateBuffer Resize from 2048MB to 15360MB

    WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    CATException[80000008]codecs::FillCTVideoFormat, ..\..\CAT\core\extra\ctop.cpp:208 -> CAT_EXPECT_TRUE( width && height )

     

    Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

    WARNING: Requested LocateBuffer size 15360MB is the same as current size 15360MB.

    WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

    SignalSelector::SetSignal failed, continuing.

    SignalSelector::SetSignal failed, continuing.

    Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

    WARNING: Requested LocateBuffer size 15360MB is the same as current size 15360MB.

    WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

    SignalSelector::SetSignal failed, continuing.

    SignalSelector::SetSignal failed, continuing.

    SignalSelector::SetSignal failed, continuing.

    SignalSelector::SetSignal failed, continuing.

    Set persistent image cache limit: 200.0 MB in C:/Users/Public/Documents/Avid Media Composer/AvidImageCache

    WARNING: Requested LocateBuffer size 15360MB is the same as current size 15360MB.

    WARNING: BigBufferPool::ResizePool did NOT allocate enough, Requested 4096MB Actual 0MB

    Destroying Bin Container without closing

    qm2b is enabled

    The default render wait time is 50


  • Thu, Nov 11 2021 6:15 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    Also, I tried the alt-drag clip to the bin and got this message in the consul log:

    AMA Link To File(s) ------

     

    Unable to autodetect plug-in for...

  • Thu, Nov 11 2021 6:19 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    from Philip: You told me which container your raw footage is in...(.MP4 .MOV). Can you get back to me with the codec of your clip?

    one of the mp4 was a download clip from youtube and some others came from my go-pro. I changed the file format from mpr to mov on the youtube clip.

  • Thu, Nov 11 2021 6:28 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    And Linking from the Source Browser was no problem.

  • Thu, Nov 11 2021 6:41 PM In reply to

    Re: Can't import media after 2021.9 update

    jbrad2orr:

    And Linking from the Source Browser was no problem.

    After linking, can you transcode the linked clip to whatever resolution you want to work in? (i.e. when transcoding, pick whatever resolution you would've picked if you were importing.)

    If that works, you should be good to go.

    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Nov 11 2021 7:07 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    New problem. When I link to any footage then play it int the source monitor it is extremely pixelated. I tried different clips from different sources and they all do the same thing.

  • Thu, Nov 11 2021 7:13 PM In reply to

    Re: Can't import media after 2021.9 update

    jbrad2orr:

    New problem. When I link to any footage then play it int the source monitor it is extremely pixelated. I tried different clips from different sources and they all do the same thing.

    Yep, Do what Carl said. Importing uses a legacy engine to transcode your files. Linking > Transcoding is the best way to ingest video. 

    What are your project settings like? Right click your media, go to source settings. Play around with the "frame flex" tab. 

    I suggest you watch some more tutorials to get yourself more familiar with Media Composer.

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Thu, Nov 11 2021 7:19 PM In reply to

    Re: Can't import media after 2021.9 update

    jbrad2orr:

    New problem. When I link to any footage then play it int the source monitor it is extremely pixelated. I tried different clips from different sources and they all do the same thing.

    1. Transcode the footage. Are the resulting clips - not the linked ones, the transcoded ones - still playing back pixelated?

    2. At the bottom of the timeline is the video quality menu. It's a little rectangle that displays yellow, green or some combination of yellow and green. Make sure it's all green by clicking on it repeatedly until it is.

    If it's all still pixelated after checking both of these, post here. Or if it's not, post here for that, too.

    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Nov 11 2021 7:53 PM In reply to

    • jbrad2orr
    • Not Ranked
    • Joined on Fri, Jun 24 2011
    • Posts 38
    • Points 485

    Re: Can't import media after 2021.9 update

    I'll be spending the next couple of hours rendering. Will get back to you as soon as it's done.

    Thank you

  • Thu, Nov 11 2021 8:55 PM In reply to

    Re: Can't import media after 2021.9 update

    jbrad2orr:

    I'll be spending the next couple of hours rendering. Will get back to you as soon as it's done.

    Just transcode one clip as a test and see if it helps before you do all of it. Don't do all your footage without knowing whether or not you're wasting your time.

    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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