Latest post Thu, Jul 23 2020 4:09 PM by Marianna. 6 replies.
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  • Fri, Jul 17 2020 3:05 PM

    • Atomike
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    Blackmagic Hardware No Longer Working

    Has anyone else had their Blackmagic box stop working?  I can no longer use it for either Avid or Adobe.  

    Media Composer version: usually newest release, or 1 behind. Nvidia GTX 1070Ti Windows 10, Core i7 8700K processor, ASRock GA 1151 Z370 Motherboard... [view my complete system specs]

    I spend most of my time between New York and Los Angeles.  In Nebraska.

  • Fri, Jul 17 2020 3:13 PM In reply to

    • Marianna
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    Re: Blackmagic Hardware No Longer Working

    Mike

    Did anything change like an upgrade to the OS or anything?

    which box anbd which driver?

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Wed, Jul 22 2020 12:03 PM In reply to

    • DStone
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    Re: Blackmagic Hardware No Longer Working

    I'm still using W10 1903 on my editing system, and the BM Intensity card still works. I don't recommend upgrading to W10 2004 at the moment (there are some known issues which may or may not crop up).

    DIY quad core I7-4790K, 32Gb, NVidia RTX 2060 Super 8, Win 10 Pro, MC (generally the latest or the one just before) [view my complete system specs]

    Dave S.

  • Wed, Jul 22 2020 3:39 PM In reply to

    • Atomike
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    Re: Blackmagic Hardware No Longer Working

    Yeah, it's still not working for me.

    I don't know, but I would imagine that most people who get paid to edit don't have any personal control over what version of Windows they use, unless they also work in the  IT department.  Avid needs to sort that sh*t out.  There's no excuse in 2020 for any software to not be compatible with Windows updates.  Every other editing software is able to do this.

    Media Composer version: usually newest release, or 1 behind. Nvidia GTX 1070Ti Windows 10, Core i7 8700K processor, ASRock GA 1151 Z370 Motherboard... [view my complete system specs]

    I spend most of my time between New York and Los Angeles.  In Nebraska.

  • Wed, Jul 22 2020 7:03 PM In reply to

    Re: Blackmagic Hardware No Longer Working

    You said it wqasn't working for Adobe or Avid so if its an update thats caused the issue its affected both softwares.

    Does the BM control panel see the hardware and allow you to access it? Does the BM express software access the hardware?

    Have you tried re-installing the BM drivers?

    ACI Moderator. I'm not employed by Avid or work for them. I just do this in my spare time. Normally using the current Media Composer version on My... [view my complete system specs]

     

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  • Thu, Jul 23 2020 3:27 PM In reply to

    • Atomike
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    Re: Blackmagic Hardware No Longer Working

    That is a very fair point.  I can control and record using the BM software. Just not MC.  Haven't tried Adobe since last week.  Right now, my priority is finishing a project, but I'll have to sort this out afterward.

    I appreciate you pointing out my flawed logic though.  You're right about it affecting both.

    Media Composer version: usually newest release, or 1 behind. Nvidia GTX 1070Ti Windows 10, Core i7 8700K processor, ASRock GA 1151 Z370 Motherboard... [view my complete system specs]

    I spend most of my time between New York and Los Angeles.  In Nebraska.

  • Thu, Jul 23 2020 4:09 PM In reply to

    • Marianna
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    Re: Blackmagic Hardware No Longer Working

    And you still havent told us what BM device it is and the driver being used.  How can we advise........? I go to BM with that little info and I get no where... I go to engineering at Avid with that little info and I get no where.

    Looking to help you out as you know I usually do but need more info.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
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