Latest post Sun, Jul 12 2020 8:52 PM by kakyone. 3 replies.
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  • Sat, Jul 11 2020 2:43 AM

    • kakyone
    • Not Ranked
    • Joined on Fri, Oct 17 2008
    • Posts 22
    • Points 270

    Activation

    I got a new computer, when I trying to activate my mc, it is said 101 activation failed, seat count failed system ID: ....

    what can I do for that? thanks.

  • Sat, Jul 11 2020 7:36 AM In reply to

    Re: Activation

    Hi kakyone,

     

    You should contact Avid Support:

     

    https://www.avid.com/learn-and-support/contact-support

     

    Select Broadcast & Video, then on the next page click Annual Contract Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

     

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

     

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Jul 11 2020 3:17 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,159
    • Points 24,025
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Activation

    Hi kakyone,

     

      I send you an email.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Jul 12 2020 8:52 PM In reply to

    • kakyone
    • Not Ranked
    • Joined on Fri, Oct 17 2008
    • Posts 22
    • Points 270

    Re: Activation

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