Latest post Thu, Jul 9 2020 11:43 AM by Rob. 7 replies.
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  • Mon, Jul 6 2020 4:19 PM

    • Rob
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    • Joined on Thu, Nov 11 2010
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    Avid Link and MC issue

    Hey,

    I can not log into MC now. Had it working 20 minutes ago. I did a reboot and now it says AVID Activation with Avid Link. And it won't activate. 

    I'm in the middle of an edit and this is happening. Please help!

    thanks

    MC 2020 HP Z8 / 192gb / NVIDIA Quadro RTX 6000 / Artist DNXiQ HP z820 / 64gb / NVIDIA M5000 MBPro / 64gb / Intel UHD Graphics 630 1536 MB [view my complete system specs]
  • Mon, Jul 6 2020 4:24 PM In reply to

    • Rob
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    • Joined on Thu, Nov 11 2010
    • NYC
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    Re: Avid Link and MC issue

    If I try and Deactivate it I get"

    Failed Deactivation 0 Deactivation OK. No record of this device was found.

    MC 2020 HP Z8 / 192gb / NVIDIA Quadro RTX 6000 / Artist DNXiQ HP z820 / 64gb / NVIDIA M5000 MBPro / 64gb / Intel UHD Graphics 630 1536 MB [view my complete system specs]
  • Mon, Jul 6 2020 4:53 PM In reply to

    Re: Avid Link and MC issue

    You should contact Avid Support: https://www.avid.com/learn-and-support/contact-support Select Broadcast & Video, then on the next page click Annual Contract Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu. If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Jul 6 2020 4:53 PM In reply to

    • Rob
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    • Joined on Thu, Nov 11 2010
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    Re: Avid Link and MC issue

    Thank you!

     

    MC 2020 HP Z8 / 192gb / NVIDIA Quadro RTX 6000 / Artist DNXiQ HP z820 / 64gb / NVIDIA M5000 MBPro / 64gb / Intel UHD Graphics 630 1536 MB [view my complete system specs]
  • Mon, Jul 6 2020 5:11 PM In reply to

    • Rob
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    • Joined on Thu, Nov 11 2010
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    • Posts 125
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    Re: Avid Link and MC issue

    Well Support is "After Bussiness hours" and is not taking calls. And Marianna is on Vacation. 

    So I'm hoping Raff gets back to me. 

    This is very frustrating Avid License does this. I have a 2 year subscription so this should not be happening.

     

    MC 2020 HP Z8 / 192gb / NVIDIA Quadro RTX 6000 / Artist DNXiQ HP z820 / 64gb / NVIDIA M5000 MBPro / 64gb / Intel UHD Graphics 630 1536 MB [view my complete system specs]
  • Tue, Jul 7 2020 1:37 PM In reply to

    • Marianna
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    Re: Avid Link and MC issue

    Rob

    Looking at it now

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Wed, Jul 8 2020 11:17 PM In reply to

    • Roach13
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    Re: Avid Link and MC issue

    PLease post solution if possible. I am having the same issue except avid link just gets stuck on syncing

    MacPro Late 2013 OSX 10.10.5 Avid MC 8.9.2 Symphony Option [view my complete system specs]
  • Thu, Jul 9 2020 11:43 AM In reply to

    • Rob
    • Not Ranked
    • Joined on Thu, Nov 11 2010
    • NYC
    • Posts 125
    • Points 1,575

    Re: Avid Link and MC issue

    This was a workaround.

    Un-install Avid Link. And re-install. Do a re-boot and try again. If that does'nt work. Avid support can reset your activation license and that will work.

    MC 2020 HP Z8 / 192gb / NVIDIA Quadro RTX 6000 / Artist DNXiQ HP z820 / 64gb / NVIDIA M5000 MBPro / 64gb / Intel UHD Graphics 630 1536 MB [view my complete system specs]
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