Latest post Thu, May 7 2020 8:42 PM by ronn. 7 replies.
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  • Wed, May 6 2020 10:37 PM

    • ronn
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    Support? What support?

    Since I started using Avid in 1993, I have called support maybe 3 times. For tech issues I usually start here on the forum, and the members and admins usually have the answer. But recently I tried to update my cc info so my subscription could renew, and following the directions, found that the "update" part was not an option. I called support and waited 20 minutes before getting someone who - had no idea, and kept me on hold another 30 minutes before saying he'd have to pass it on to someone else. Rather than wait on hold even longer, I suggested he have someone call me back. He said that would be best. Now more than a week later, I have heard nothing from anyone. All I'm trying to do is PAY YOU MONEY. I don't think it should be this difficult. 

    Media Composer 2020.4 with Intensity Pro 4K, Dell i5680, Win-10 64. 32GB RAM, Nvidia GTX1060, Sony FS7, FS5, EX1, A6300, Ninja Assassin, Harley Dyna LowRider... [view my complete system specs]

    Ronn Kilby

    San Diego

  • Wed, May 6 2020 11:09 PM In reply to

    • Adman
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    Re: Support? What support?

    Sorry you have had this issue. As I'm sure you know, AVID tech support as well as others are working from home and I'm sure Coronavirus is partly responsible for your issues... although you have been waiting long enough. So, I have sent this message up the pike... hopefully you will receive a response quickly.

    Mac Pro, 64GB Ram. 1TB SSD system drive, 250Gb SSD external (media) drive. QHD Ultra wide, thunderbolt LG monitor, MC 2019.12.1. Pro Tools 11 HD (Mbox... [view my complete system specs]
  • Wed, May 6 2020 11:35 PM In reply to

    • Marianna
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    Re: Support? What support?

    All over it Ronn

    hooe you are well

    miss you but still love my coffee mug 

    marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Thu, May 7 2020 2:12 AM In reply to

    • ronn
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    Re: Support? What support?

    Thanks, MM - miss you. Did not want to bother you with this but very much appreciate the attention. Stay safe.

     

    Media Composer 2020.4 with Intensity Pro 4K, Dell i5680, Win-10 64. 32GB RAM, Nvidia GTX1060, Sony FS7, FS5, EX1, A6300, Ninja Assassin, Harley Dyna LowRider... [view my complete system specs]

    Ronn Kilby

    San Diego

  • Thu, May 7 2020 2:16 AM In reply to

    • ronn
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    Re: Support? What support?

    Thanks, Adman.

    Media Composer 2020.4 with Intensity Pro 4K, Dell i5680, Win-10 64. 32GB RAM, Nvidia GTX1060, Sony FS7, FS5, EX1, A6300, Ninja Assassin, Harley Dyna LowRider... [view my complete system specs]

    Ronn Kilby

    San Diego

  • Thu, May 7 2020 11:24 AM In reply to

    • Adman
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    Re: Support? What support?

    You're very welcome Ronn... I'm glad you got the help you need. :)

    Mac Pro, 64GB Ram. 1TB SSD system drive, 250Gb SSD external (media) drive. QHD Ultra wide, thunderbolt LG monitor, MC 2019.12.1. Pro Tools 11 HD (Mbox... [view my complete system specs]
  • Thu, May 7 2020 7:59 PM In reply to

    • Marianna
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    Re: Support? What support?

    Ronn is all set and we had a plesant and long overdue chat today.   Miss you Ronn as you and a few others are the orignals..... near and dear to my heart.

    I did belt out a laugh though when I got his vmail..... " you have come ridiculously close to reaching Ronn Kilby".....   LOLOLOL

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Thu, May 7 2020 8:42 PM In reply to

    • ronn
    • Top 100 Contributor
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    Re: Support? What support?

    Made my day, catching up with the goddess of good will. :)

    Media Composer 2020.4 with Intensity Pro 4K, Dell i5680, Win-10 64. 32GB RAM, Nvidia GTX1060, Sony FS7, FS5, EX1, A6300, Ninja Assassin, Harley Dyna LowRider... [view my complete system specs]

    Ronn Kilby

    San Diego

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