Latest post Sun, Feb 9 2020 9:13 AM by sergiumm. 2 replies.
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  • Sun, Feb 9 2020 1:30 AM

    • sergiumm
    • Not Ranked
    • Joined on Mon, Dec 24 2012
    • Posts 76
    • Points 890

    How to deactivate from broken PC?

     

    Hi there

    the PC I have activated MC for has broken! I can't find any way to deactivate the system so that I can install on a different computer.

    Can anyone point me in the right direction on how to do this?

    Many thanks...

    Media Composer 2019.12 MSI Z390-A PRO, Intel Core i7-8700, 24GB RAM 2400 MHz DDR4, Windows 10 64-bit, ASUS GeForce GTX 1060 [view my complete system specs]
  • Sun, Feb 9 2020 7:47 AM In reply to

    Re: How to deactivate from broken PC?

    You have to contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sun, Feb 9 2020 9:13 AM In reply to

    • sergiumm
    • Not Ranked
    • Joined on Mon, Dec 24 2012
    • Posts 76
    • Points 890

    Re: How to deactivate from broken PC?

    thank you!

     

    Media Composer 2019.12 MSI Z390-A PRO, Intel Core i7-8700, 24GB RAM 2400 MHz DDR4, Windows 10 64-bit, ASUS GeForce GTX 1060 [view my complete system specs]
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