Latest post Mon, Aug 21 2017 2:01 PM by Marianna. 6 replies.
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  • Sun, Aug 20 2017 1:16 PM

    • Sandistaja
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    Need fast help. Deactivate problem @application manager.

    Cant deactivate and activate MC.

     

    Error: Failed Deactivation: the activation server could not be reached............

  • Sun, Aug 20 2017 10:32 PM In reply to

    • yhz123
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    • Joined on Sun, Jul 24 2011
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    • Points 150

    Re: Need fast help. Deactivate problem @application manager.

    +1

    same problem here

    When I launch MC 8.9, error message says that the software was released past my expiration date (7/12/2017)

    but my support and upgrade plan expires on 7/12/2018

     

    I try and deactivate media composer and get an error message saying that the activation server could not be reached.

     

  • Mon, Aug 21 2017 1:37 PM In reply to

    • Marianna
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    Re: Need fast help. Deactivate problem @application manager.

    Stand by folks

    working on it now

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, Aug 21 2017 1:39 PM In reply to

    • Marianna
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    Re: Need fast help. Deactivate problem @application manager.

     

    Sandistaja:

    Cant deactivate and activate MC.

    Error: Failed Deactivation: the activation server could not be reached............

    Can you email me your system ID and My Avid email please?

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, Aug 21 2017 1:44 PM In reply to

    • Marianna
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    Re: Need fast help. Deactivate problem @application manager.

    yhz123:

    +1

    same problem here

    When I launch MC 8.9, error message says that the software was released past my expiration date (7/12/2017)

    but my support and upgrade plan expires on 7/12/2018

    I try and deactivate media composer and get an error message saying that the activation server could not be reached.

    Paul

    I was able to find your account and created a case... 03270565

    Support is on it for you.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, Aug 21 2017 1:56 PM In reply to

    • Sandistaja
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    Re: Need fast help. Deactivate problem @application manager.

    All workin now :)

    Thanks!

     

    https://www.dropbox.com/personal?preview=ppapa%2FPublic%2FAvidToo.png

  • Mon, Aug 21 2017 2:01 PM In reply to

    • Marianna
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    Re: Need fast help. Deactivate problem @application manager.

    Great....

    seems to have been a slight glitch with the server....  Glad you are up and running

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
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