Latest post Sat, Dec 10 2016 6:05 PM by RalphC. 10 replies.
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  • Wed, Feb 10 2016 7:11 PM

    Can't reactivate MC with Application Manager

    Hope someone here can offer a suggestion. I’ve emailed support but gotten no response.  We have a subscription for Media Composer renewed monthly. Details on the credit card changed and the renewal failed.  We updated CC info and the account shows active again. When starting MC it asks to be activated again. I enter the sys ID and activation code in Application Manager and get the following error message.

    Activation Failed: 101 Activation Failed. 20076:inactive, obsolete or expired add-on ‘(Activation ID) cannot be added or copies increased.

    I tried the solution of shutting off AppMan/Helper, deleting the cache, license etc mentioned elsewhere on this forum but that didn’t help. Naturally we are in the middle of a job and can’t proceed.

    We are running 8.4.4 on a Mavericks Mac Pro.  Thanks in advance for any help.

  • Wed, Feb 10 2016 7:22 PM In reply to

    Re: Can't reactivate MC with Application Manager

    Rather than emailing, you should contact Avid Support on the phone.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 2021.12 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Feb 10 2016 7:23 PM In reply to

    Re: Can't reactivate MC with Application Manager

    Hi Reality Pictures,

      Can you email me off-list your Activation ID and Device ID please? - Keith.Gerrard@avid.com and I'll see if I can help. 

    That being said, since you removed the License and Swl folders, does the option for a Trial appear? 

     

    Please let me know. 

     

     

    Thanks

     

    ~Keith

    - MacPro, 2.66 GHz, 14G RAM; OS 10.8.4; MC DX Nitris; ISIS 4.5 - MacBook Pro, 2.3 GHz i7, 8G RAM, ISIS 4.5 - z800 Xeon 2.93Ghz, 12G RAM, Win 7, DX Nitris... [view my complete system specs]
  • Sun, Jun 19 2016 6:12 AM In reply to

    • MIT LAB
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    Re: Can't reactivate MC with Application Manager

    I am with a client right now and this is happening to me, total nightmare, I will pay $$$$$$ to fix this problen tonight.  Thanks

    Work: HP Z800 8 core, 48Gb Ram, FX4800, 15K SAS, USB 3.0 G Drives, Matrox MXO2 mini, Dell 30 inch monitors displayport, Home:HP XW8200, XP pro SP3,... [view my complete system specs]
  • Sun, Jun 19 2016 6:13 AM In reply to

    • MIT LAB
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    Re: Can't reactivate MC with Application Manager

    Activation Failed. 20076:Inactive, obsolete or expired add-on 'MREA-9B9D-J7RJ-AHDF' cannot be added or have copies increased.

    Work: HP Z800 8 core, 48Gb Ram, FX4800, 15K SAS, USB 3.0 G Drives, Matrox MXO2 mini, Dell 30 inch monitors displayport, Home:HP XW8200, XP pro SP3,... [view my complete system specs]
  • Sun, Jun 19 2016 9:39 PM In reply to

    • Isaac T.
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    Re: Can't reactivate MC with Application Manager

    Call Marianna Montague right now. (813) 493-6800. Just spoke to her. She'll take care of you.

    Mid-2010 Mac Pro • 2018 MacBook Pro [view my complete system specs]

    US Workflow Architect for Postlab by Hedge

    Now Available! → Postlab for Media Composer

    A shared Avid project workflow in the cloud with Bin Locking, Workspaces, and Sync.

  • Sun, Jun 19 2016 10:30 PM In reply to

    • Marianna
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    Re: Can't reactivate MC with Application Manager

    MIT LAB:

    Activation Failed. 20076:Inactive, obsolete or expired add-on 'MREA-9B9D-J7RJ-AHDF' cannot be added or have copies increased.

    Bob - as i said in the other thread....  that license using that activation is a student license/rental/subscription.  I provided a temp license to your email address on file for 30 days.  I will sort this out tororow.

    M

     

    Director of CSM | Customer Advocate [view my complete system specs]
  • Thu, Aug 4 2016 1:42 PM In reply to

    Re: Can't reactivate MC with Application Manager

    I am having the same issue as everyone in this discussion, please can I have some assistance.

  • Thu, Aug 4 2016 1:44 PM In reply to

    • Marianna
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    Re: Can't reactivate MC with Application Manager

    BrokenJars15:

    I am having the same issue as everyone in this discussion, please can I have some assistance.

    Just sent you an email.....   standing by for your response

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Sat, Dec 10 2016 5:28 PM In reply to

    • blakeinla
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    Re: Can't reactivate MC with Application Manager

    Aaaargh!  I am now having this issue also and I need to use Media Composer today!   Same thing:  "inactive, obsolete, expired".  I've downloaded latest version, uninstalled, installed.  Same thing.  This is getting in the way of me doing my job!

     

     

  • Sat, Dec 10 2016 6:05 PM In reply to

    • RalphC
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    Re: Can't reactivate MC with Application Manager

    Hi blakeinla, 

      Send me email raff.condalor@avid.com.

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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