Latest post Tue, Jun 30 2015 8:01 PM by pt user. 3 replies.
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  • Tue, Jun 30 2015 5:13 PM

    • pt user
    • Top 500 Contributor
    • Joined on Fri, Jul 15 2011
    • Posts 317
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    AVID…Your "support" is frustrating even if you pay!...

    I went to open up MC and I get the 101 failed activation - seat count failed. I have had this before and it turned out to be avids database error. My support plan has just expired - few days  ago,  so I cant get through to support so I thought I would buy a one time access code in order to speed things up so I could get up and running tonight, and then ask for this to be refunded as I should not have to pay to get them to activate software bought and paid for. However - I cant get through to Avid without a support plan  and you would think the ASC would get me in but no.....Very Unhappy....

    MC8, Hack Mac 12 core SSD, 3x Nvidia Graphics cards Davinci Resolve Macbook Pro i7 quad core , Hitachi Raid drives for Video, ProTools 11, Pro Tools HD... [view my complete system specs]
  • Tue, Jun 30 2015 5:36 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,570
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    Re: AVID…Your "support" is frustrating even if you pay!...

    ping me on email

    Marianna.montague@avid.com

    Include your system ID and master Account email address

    standing by 

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Tue, Jun 30 2015 5:45 PM In reply to

    • pt user
    • Top 500 Contributor
    • Joined on Fri, Jul 15 2011
    • Posts 317
    • Points 4,275

    Re: AVID…Your "support" is frustrating even if you pay!...

    Done 

    Thank you for responding to my thread!

    MC8, Hack Mac 12 core SSD, 3x Nvidia Graphics cards Davinci Resolve Macbook Pro i7 quad core , Hitachi Raid drives for Video, ProTools 11, Pro Tools HD... [view my complete system specs]
  • Tue, Jun 30 2015 8:01 PM In reply to

    • pt user
    • Top 500 Contributor
    • Joined on Fri, Jul 15 2011
    • Posts 317
    • Points 4,275

    Re: AVID…Your "support" is frustrating even if you pay!...

    All sorted and back up and running thanks to Marianna and Cosmin.....Thanks for reaching out to me. This forum kicks ass!...

    MC8, Hack Mac 12 core SSD, 3x Nvidia Graphics cards Davinci Resolve Macbook Pro i7 quad core , Hitachi Raid drives for Video, ProTools 11, Pro Tools HD... [view my complete system specs]
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