Latest post Tue, Dec 15 2015 9:34 PM by RalphC. 5 replies.
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  • Fri, Mar 18 2011 1:22 PM

    • ESAFILM
    • Not Ranked
    • Joined on Fri, Mar 18 2011
    • Posts 2
    • Points 30

    deactivation

    For upgrading my MC from pre 5 to 5.5 I should deactivate my Software in Avid - but it do not work. I have to contact the service bot there is no chance to find a person in Service dep.
    Can anybody help?

  • Fri, Mar 18 2011 1:30 PM In reply to

    Re: deactivation

    The is the procedure you should have followed:

    Deactive your software license (special menu in Composer)

    Uninstall old version of MC.

    Install MC 5.5.1

    Reactivate your software license using your existing System ID and the NEW serial number provided to you with the purchase of 5.5.1.

    Each version of Media Composer is an entity unto itself. You will never install a new version without first uninstalling the old one. What did you actually do, step by step?

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Apr 18 2011 10:24 PM In reply to

    • jc1148
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Granbury, TX
    • Posts 18
    • Points 200

    Re: deactivation

    Mr Rubin,
    Upgrading from MC 5 to new MC 5.5.  I have dongle & use Win XP Pro SB3 32bit on HP xw8400. 
    All is working just need to upgrade to MC 5.5.

    Problem:
    Unable to deactivate my current installation of MC 5.0.
    I open AVID MC 5.0 and then I open up a working project per the AVID installation guide instructions.
    When I go to the "Special" menu dropdown the "Deactivate Software License" item remains dim. 
    So I can not able to deactivate my software to upgrade.  

    Please advise how to deactive. 
    As I understand it, this is a necessary step.
    As I understand it, I must deactivate so I can re-activate my dongel with AVID MC 5.5 upgrade installation. 

    Please help and THANK YOU.

    Dell Precision T7500 Workstation, USB AVID Dongle. Dual Processors - Xeon Six Core 5670 @ 2.93Ghz, 24GB RAM. Windows 7 Pro, 64-Bit SP 1. HD C:\ Kingston... [view my complete system specs]

    John Cherryhomes
    Avid MC 8.6.1 / Custom Intel MB / Intel I7 / 64GB ram / 12 TB Raid / Nvidia D5000 / Win 10 Pro
    Granbury, Texas

  • Mon, Apr 18 2011 10:32 PM In reply to

    Re: deactivation

    jc1148:

    If you are running a dongle, there is no software license to deactivate. It's either one or the other, but never both. Either you run on a dongle or you have a software license. So in your case, you will run the dongle manager app in your utilities folder to update your dongle to 5.5.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Tue, Dec 15 2015 7:07 PM In reply to

    Re: deactivation

    Tom  ESAFILM,

    Replying to your email of this morning your forum email address gets rejected "Recipient address rejected: User unknown in local recipient table"    This bad email address MAY contribute to your update issues

    My answer was

    Your Avid Application manager should have an update link showing in it. Clicking that should take you to the right place.
    You should also log in to your Avid "My Account" to see the details of your Licence.

    Marianna posts in the Announcements and FAQ's of this forum http://community.avid.com/forums/376.aspx  should give you a lot of information if you have issues.
    Also these two pinned posts in that forum, http://community.avid.com/forums/t/134125.aspx and http://community.avid.com/forums/t/136871.aspx  may help.

    Andrew

     

     

  • Tue, Dec 15 2015 9:34 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: deactivation

    Hello ESAFILM,

       Feel free to shoot me an email so I can check your account.I maybe able to help you deactivate MC.

     

    Good luck,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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