Thanks for visiting our forum. If you are having trouble installing or upgrading your product we can help.

When posting a message about a dongle or registration issue, do not include your System ID or Dongle Serial number in your posting since this is a public forum. If your problem requires your System ID or Dongle ID please email us at [email protected].

There's some more good dongle info here as well:

http://avid.force.com/pkb/LegacySearch?DocId=265741#dongle

The Avid Customer Service team