Latest post Thu, May 23 2024 5:14 PM by Ajay Yumul. 36 replies.
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  • Wed, Apr 10 2024 3:45 PM In reply to

    • jdrouette
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Montréal, Canada
    • Posts 483
    • Points 6,360

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    I've been having this issue with one of my two perpetual licenses for months, so for me, it appears to be license-specific.

    I was on a support case in January for a different licensing issue (my activation kept closing mid-session), and when trying to deactivate the one problematic license, we were unable to find the root cause of "The activation server could not be reached". 

    The support agent thought it was related to the latest macOS Sonoma release at the time, but even after rolling back to Ventura, the issue persists.

    Avid Media Composer 2024.2 Symphony option, Blackmagic Design UltraStudio 4K Mini (Desktop Video Application 12.8,1), macOS 13.6.6, Mac Studio M2 Ultra... [view my complete system specs]
  • Wed, Apr 10 2024 4:13 PM In reply to

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    jdrouette:

    I've been having this issue with one of my two perpetual licenses for months, so for me, it appears to by license-specific.

    I was on a support case in January for a different licensing issue (my activation kept closing mid-session), and when trying to deactivate the one problematic license, we were unable to find the root cause of "The activation server could not be reached". 

    The support agent thought it was related to the latest macOS Sonoma release at the time, but even after rolling back to Ventura, the issue persists.

    Hi jdrouette,

     

    Yes, this is specific to Mac users and a bug is already logged for it (Bug number: AMPT-12585). Both Media Composer and Avid Link Engineering team are working in fixing this bug as this is set to critical.

    In the meantime, if you ran on the same issue feel free to email me the system ID of your MC.

    My direct email is: [email protected]

     

    Thanks,

    Ajay

  • Wed, Apr 24 2024 6:01 PM In reply to

    • mikela
    • Not Ranked
    • Joined on Thu, Jul 28 2011
    • Posts 128
    • Points 1,460

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    Just ran into this issue myself on a mac running OSX Ventura 13.6.6 / MC 2022.12.8 Avid link 2024.4 gave me the error. An update to 2024.4 worked the way it should.
  • Thu, May 9 2024 9:19 AM In reply to

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    Still seeing it here, even after updating to Avid Link 2024.4

     

     

    Activity history log below:

    09-May-24 10:07:50 - Initializing: Connections

    09-May-24 10:07:50 - Action: Refresh license states and info

    09-May-24 10:07:50 - Notification: KPL

    09-May-24 10:07:50 - Initializing: UI

    09-May-24 10:07:54 - Notification: SSO Client Connection

    09-May-24 10:07:54 - Notification: entitlement Server State

    09-May-24 10:07:54 - Notification: Token Update

    09-May-24 10:07:54 - (... User is 'Signed Out')

    09-May-24 10:07:55 - Notification: Synchronization - completed

    09-May-24 10:07:55 - Action: Refresh UI from FNC data

    09-May-24 10:07:55 - Action: Get FNC data

    09-May-24 10:07:55 - Action: Refresh UI from FNC data

    09-May-24 10:08:15 - Action: Refresh license states and info

    09-May-24 10:12:07 - Action: Refresh license states and info

  • Thu, May 9 2024 3:22 PM In reply to

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    IgnitionCreative:

    Still seeing it here, even after updating to Avid Link 2024.4

     

     

    Activity history log below:

    09-May-24 10:07:50 - Initializing: Connections

    09-May-24 10:07:50 - Action: Refresh license states and info

    09-May-24 10:07:50 - Notification: KPL

    09-May-24 10:07:50 - Initializing: UI

    09-May-24 10:07:54 - Notification: SSO Client Connection

    09-May-24 10:07:54 - Notification: entitlement Server State

    09-May-24 10:07:54 - Notification: Token Update

    09-May-24 10:07:54 - (... User is 'Signed Out')

    09-May-24 10:07:55 - Notification: Synchronization - completed

    09-May-24 10:07:55 - Action: Refresh UI from FNC data

    09-May-24 10:07:55 - Action: Get FNC data

    09-May-24 10:07:55 - Action: Refresh UI from FNC data

    09-May-24 10:08:15 - Action: Refresh license states and info

    09-May-24 10:12:07 - Action: Refresh license states and info

     

    Hi IgnitionCreative,

     

    Yes, this is still an on going issue and somehow affecting Mac users. There is a bug that is logged for it which is AMPT-12576. Our Engineering and Avid Link team are still working in fixing this issue.

    In case you need help on this specific license email me directly at [email protected] and provide me your license info as well as your OS version.

     

    Thanks,

    Ajay

     

  • Thu, May 23 2024 5:04 PM In reply to

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    Hey Marianna I'm having this same issue, just emailed you my info. Please let me know if you can help, thanks

     

  • Thu, May 23 2024 5:14 PM In reply to

    Re: No Avids can activate or deactivate: "The activation server could not be reached"

    mattmurphy505:

    Hey Marianna I'm having this same issue, just emailed you my info. Please let me know if you can help, thanks

     

     

    Hi Matt,

     

    I just sent you an email through the case that I created for you. If you can respond back to it with the information. I can check on your issue.

     

    The case number is 04807896

     

    Thanks,

    Ajay

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