Latest post Thu, May 26 2022 2:01 PM by Jeroen van Eekeres. 6 replies.
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  • Tue, May 24 2022 7:15 AM

    Unable to edit while recording + One channel in Airspeed not recording

    Hello,

     

    We are using Interplay Capture with 3 Airspeed 5500 to record in 10 channels configuration.

    Usually when we record, the editor is able to edit while recording, but two days ago we were recording around 5 channels and the editor was not able to edit, not until the recording was done. Is this normall and is this a limitation?

    Also, in one of the Airspeeds we are using, which has 4-channel configuration, only one channel is not usable and we can record on that channel, the rest of the channels are working fine. Does anyone has any idea how to tackle this?

     

    Thanks.

  • Tue, May 24 2022 7:52 AM In reply to

    Re: Unable to edit while recording + One channel in Airspeed not recording

    HI,

    I might be able to help. But more info is needed.

    Regarding the airspeed not being able to use 1 channel. Do you get any error messages? Have you checked the recording profiles and that the incoming signal is the correct format or that the channel can perform up/down conversion? 

    Regarding the EWC, have you checked if the transfer manager is checking in the device clip after a few seconds? Is Interplay capture creating the master clip correctly? This could be time sync related. 

    In a Interplay capture setup licenses come in groups of 5 while airspeeds have 4 channels (go figure). So in your case is the 10 channel recording a license limitation leaving 2 channels unused or a feeds limitation where you currently only use 10 out of 12 channels?

     

     

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, May 24 2022 8:54 AM In reply to

    Re: Unable to edit while recording + One channel in Airspeed not recording

    I have attached a PDF file that explains the problem.

  • Tue, May 24 2022 9:39 AM In reply to

    Re: Unable to edit while recording + One channel in Airspeed not recording

    I am attaching the error messages from the Health Monitor. Hope it is informative enough.

     

  • Tue, May 24 2022 9:51 PM In reply to

    Re: Unable to edit while recording + One channel in Airspeed not recording

    HI,

    Open Mediacentral (or Interplay) capture Monitor and login. (it's a different app that is installed on the capture server)

    Open the channels window and right click the channel that is stuck and select release.

     

     

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Thu, May 26 2022 1:48 PM In reply to

    Re: Unable to edit while recording + One channel in Airspeed not recording

    Hello,

     

    I did that and released the channel. However the error remained and in the transport status. I tried to release the channel as you advised but it doesn't release. And still I'm unable to record on that particular channel.

     

    however, I noticed a single service on the Airspeed called "Avid multi stream devices" which is disabled in this Airspeed while enabled in another Airspeed and nonexistent in the 3rd Airspeed. Not sure if this is related.

  • Thu, May 26 2022 2:01 PM In reply to

    Re: Unable to edit while recording + One channel in Airspeed not recording

    Hi,

    In that case I would first check on the airspeed if you can still start a manual recording using the airspeed remote console. If so, you have to either restart the capture server or at least the airspeed API Device service and probably the Capture service. However depending on the version of Mediacentral/Interplay capture you are running your recordings on the airspeed might stop and/or not start/resync with capture again.

    (You might want to update capture to the latest version regardless of the rest of your system to be able to restart without disrupting airspeed recordings).

    But it is always better to stop all recordings and restart all systems, airspeeds and capture if yourecording schedule allows it.

     

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

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