Latest post Fri, Apr 22 2022 9:30 PM by Philip Kapadia. 1 replies.
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  • Wed, Apr 20 2022 9:46 AM

    • lawbaw
    • Not Ranked
    • Joined on Tue, Apr 19 2022
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    cant activate pro tools

    Hi, i ourchased educational back £15 for 3 months i was sent a code to register avid master account then linked accounts, when asking for activation code i enter the code given to me and it says it is wrong, iam a student at a music production college and my lecturers couldent understand the issue either.

     

    ive emailed the retailer, with no response yet for a refund, and i now have all this stuff pro tools ilok and avid account downloaded on my mac with no way to access it, its extreamly frustrating and theres absoloutly no easy way to soeak to someone about it.  

     

     

  • Fri, Apr 22 2022 9:30 PM In reply to

    Re: cant activate pro tools

    Hello, 

    I'm sorry to hear that you've been experiencing these issues. I can help. 

    Firstly, know this is the Avid video forum. For questions pertaining to avid audio products like Pro Tools you should post here: https://duc.avid.com/

    You normally register avid software via a code within this portal: https://my.avid.com/products/redemption

    I don't believe that there is a genuine pro tools license that costs £15 for 3 months. This seems very cheap to me. I wouldn't buy from a retailer, I would buy from Avid themselves: https://www.avid.com/pro-tools https://shop.avid.com/pro-tools-ultimate https://shop.avid.com/ccrz__ProductDetails?viewState=DetailView&sku=DYNAP20000

    You could try to create a case on the MyAvid support portal and someone will get to you asap. https://www.avid.com/US/support/support-contact If you don't get anywhere with them, send an email to Chris Bove ([email protected]). He is Avid's customer advocate and might be able to help.

    I really hope you weren't scammed!

     

     

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.12.2 | Pro Tools Studio 2022.21 | Sibelius Artist 2022.12 

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