Latest post Thu, Feb 17 2022 11:55 AM by RalphC. 3 replies.
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  • Mon, Feb 14 2022 8:26 PM

    Payment Issue

    hello, I have payment issues. I have tried to upgrade my Sibelius ultimate. When I try to check out it doesn’t shows a payment possibility. There is every time the same error message. It says: the currency of your shopping card is not compatible with your local. Please check out with products using a different currency. And also on the contact details and payment methods in my account. There is no option to fill out any payment methods. In the last years i have bought ProTools 10 and 11 Bundle, A perpetual licence from Sibelius 7 and Ultimate.  To see if i generelly have payment issues with paypal i have made a new Avid Masteraccount with a new email and with my PayPal. And with this new Masteraccount I don’t have any problems to pay something. Should I use this account in future? Is it possible to use my license from Sibelius and ProTools with this new Avid Masteraccount? Can i merge two Masteraccounts? Or can i transfer my licenses to this new Masteraccount without difficulty? Please i need help!
  • Wed, Feb 16 2022 12:44 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: Payment Issue

    Hello PianoFingers, 

       This is the Pro Video Community Forums. For Audio Sibelius click on this link.You can also log a support case here.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Wed, Feb 16 2022 5:14 PM In reply to

    • DemeaSound
    • Not Ranked
    • Joined on Wed, Feb 16 2022
    • Posts 1
    • Points 15

    Re: Payment Issue

    Hello Ralph, I've been instructed to contact you. I am having a payment issue with my credit card on file. My address is correct and I have more than enough funds for this transaction. I am getting an error message that reads "could not be athenticated, please try again later" for the last few days.

  • Thu, Feb 17 2022 11:55 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: Payment Issue

    Hello DemeaSound,

       Let's take this offline. Please send me an email, I will start w webstore ticket for you.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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