Hi.

We are trying to use the SendToPlayback function from Avid Interplay WS 2018.9.1.

First, we call ListTransferEngines, then GetTransferDevices for "interplay-itv1" and then SendToPlayback with the corresponding parameters.

But SendToPlayback fails with the error "An unexpected error occurred when send a asset to playback from transfer engine interplay-itv1 for interplay-itv1: 6534 / SND_TO_ARCHIVE type"

Please, see listing below.

Could you please help us fix current issue.

Thank you in advance,

Valerii.

ListTransferEngines
interplay-itv2
avid-as-1
avid-as-2
avid-as[2]
interplay-itv1
 
GetTransferDevices for "interplay-itv1"
Playback: FTP
Playback: SND_TO_ARCHIVE
 
SendToPlayback
<?xml version="1.0"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <SOAP-ENV:Header>
    <NS1:UserCredentials xmlns:NS1="http://avid.com/interplay/ws/assets/types">
      <Username xmlns="http://avid.com/interplay/ws/assets/types">*****</Username>
      <Password xmlns="http://avid.com/interplay/ws/assets/types">*********</Password>
    </NS1:UserCredentials>
  </SOAP-ENV:Header>
  <SOAP-ENV:Body>
    <SendToPlayback xmlns="http://avid.com/interplay/ws/transfer/types">
      <TransferEngineHostName>interplay-itv1</TransferEngineHostName>
      <InterplayURI>interplay://AvidWG?mobid=060a2b340101010101010f0013-000000-0d241b00340900fa-060e2b347f7f-d080</InterplayURI>
      <DestinationPlaybackDevice>interplay-itv1:6534/SND_TO_ARCHIVE</DestinationPlaybackDevice>
      <Priority>NORMAL</Priority>
      <Overwrite>true</Overwrite>
    </SendToPlayback>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
 
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SendToPlaybackResponse xmlns="http://avid.com/interplay/ws/transfer/types" xmlns:ns2="http://avid.com/interplay/ws/assets/types">
      <Errors>
        <ns2:Error Code="OTHER_ERROR">
          <ns2:Message>An uncategorized error has occurred</ns2:Message>
          <ns2:Details>An unexpected error occurred when send a asset to playback from transfer engine interplay-itv1 for interplay-itv1:6534/SND_TO_ARCHIVE type.</ns2:Details>
        </ns2:Error>
      </Errors>
    </SendToPlaybackResponse>
  </soap:Body>
</soap:Envelope>

Hi!

The working solution for us was to use the SubmitJobUsingParameters function instead of the SendToPlayback function, since we use Long GOP media in our configuration.

Please find a sample request below: 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:typ="http://avid.com/interplay/ws/assets/types" xmlns:typ1="http://avid.com/interplay/ws/jobs/types">

   <soapenv:Header>

      <typ:UserCredentials>

         <typ:Username>InterplayUser</typ:Username>

         <typ:Password>Test123</typ:Password>

      </typ:UserCredentials>

   </soapenv:Header>

   <soapenv:Body>

      <typ1:SubmitJobUsingParameters>

         <typ1:Service>com.avid.dms.longgopexport</typ1:Service>

         <typ1:InterplayURI>interplay://Engine-Hostname?mobid=060a2b340101010101010f0013-000000-0c351000eb7f00fb-060e2b347f7f-d080</typ1:InterplayURI>

         <typ1:Parameters>

            <!--Zero or more repetitions:-->

            <typ1:Parameter Name="MobID">060a2b340101010101010f0013-000000-0c351000eb7f00fb-060e2b347f7f-d080</typ1:Parameter>

            <typ1:Parameter Name="Audio Sample Rate">48000</typ1:Parameter>

            <typ1:Parameter Name="TapeID">Simple_Colorbar_STP_Test</typ1:Parameter>

            <typ1:Parameter Name="Overwrite">true</typ1:Parameter>

            <typ1:Parameter Name="High Priority">false</typ1:Parameter>

            <typ1:Parameter Name="Audio Bit Depth">24</typ1:Parameter>

            <typ1:Parameter Name="Output Filename">Simple_IPWS_STP_Test.mxf</typ1:Parameter>

            <typ1:Parameter Name="TMF_Export">false</typ1:Parameter>

            <typ1:Parameter Name="Priority">50</typ1:Parameter>

            <typ1:Parameter Name="TM_Server">transfer-engine-1</typ1:Parameter>

            <typ1:Parameter Name="Output Filepath">\\NEXIS\Ingest\Temp</typ1:Parameter>

            <typ1:Parameter Name="Starting Time Code"/>

            <typ1:Parameter Name="Duration"/>

            <typ1:Parameter Name="Requested Provider"/>

            <typ1:Parameter Name="DoReEncode">true</typ1:Parameter>

            <typ1:Parameter Name="TM Profile">OP1A-Export</typ1:Parameter>

         </typ1:Parameters>

      </typ1:SubmitJobUsingParameters>

   </soapenv:Body>

</soapenv:Envelope>