Latest post Fri, May 14 2021 5:10 PM by camoscato. 4 replies.
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  • Fri, May 14 2021 2:48 PM

    • JamesG
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • London
    • Posts 239
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    Crash logs

    Hello! Can anyone one here read Avid crash logs?

    I've started a new project and I'm getting crashes at least twice a day.  Just wondering if there's any clue as to the source of the crash in the log? eg could it be the drive my media is on (supplied by production).  Up till now I've been pretty solid.

     

     

    Media Composer 2020.12 on 2019 iMac Mojave , 3.6 GHz Intel Core i9, 64 GB RAM, Radeon Pro 580x 8GB, AJA T-tap [view my complete system specs]
  • Fri, May 14 2021 3:33 PM In reply to

    Re: Crash logs

    I'd suggest opening a support case. That's the best bet. 

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET

     

    QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more

    All bespoke and delivered onsite at yours. Or delivered via hosted Zoom session.

     

    T 07581 201248 | E pat@vet-training.co.uk | W www.vet-training.co.uk |

     

  • Fri, May 14 2021 3:36 PM In reply to

    • JamesG
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • London
    • Posts 239
    • Points 3,275

    Re: Crash logs

    OK thanks - how does that work?

    Media Composer 2020.12 on 2019 iMac Mojave , 3.6 GHz Intel Core i9, 64 GB RAM, Radeon Pro 580x 8GB, AJA T-tap [view my complete system specs]
  • Fri, May 14 2021 4:40 PM In reply to

    Re: Crash logs

    If you have support then go to the Avid.com Web page login and go to the bottom of the page to access support. 

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET

     

    QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more

    All bespoke and delivered onsite at yours. Or delivered via hosted Zoom session.

     

    T 07581 201248 | E pat@vet-training.co.uk | W www.vet-training.co.uk |

     

  • Fri, May 14 2021 5:10 PM In reply to

    Re: Crash logs

    JamesG:

    OK thanks - how does that work?

    You can create a support case here:

    https://www.avid.com/US/support/support-contact

    Media Composer 2021.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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