Latest post Tue, Feb 23 2021 8:21 AM by Pat Horridge. 9 replies.
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  • Fri, Feb 12 2021 2:15 PM

    • Wouter Jansen
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    • Joined on Mon, Oct 2 2006
    • Amsterdam, NL
    • Posts 58
    • Points 760

    MC 2020.12 on Z840 keeps crashing

    Hi all,

    I'm running out of options to try to troubleshoot a friend's MC setup so posting here for some possible knowledge of the group. She's got MC 2020.12 installed on a refurbished HP Z840, running the following config (which AFAIK is fully Avid Qualified):

     

    • 2x 14-core E5-2680v4 CPU's
    • 128GB RAM (4x 32GB)
    • Windows 10 Pro 64 (build 20H2)
    • nVIDIA P4000 (driver 443.66, settings applied as per Avid requirement)
    • BM DeckLink Studio 2
    • 1x HP TurboDrive (system drive)
    • 3x Samsung EVO 860 2TB SSD (media drives)

     

    Like i said in the subject line, Media Composer keeps crashing at least once an hour and it looks like the crashes are related to realtime fx (resizes, titles, cc fx, simple stuff). Since the Decklink Studio 2 is not the newest, I thought that might be the culprit but turning off the hardware had no effect on the issue at hand.

    I really don't know where to look any more so all ideas about possible causes are greatly appreciated.

     

    Cheers,

    Wouter

    MC 2020.10 w/Symphony option on Z800 Win10Pro64 | MC 2020.10 w/Intensity Pro on XW8600 Win10Pro64 | MC 2020.12 on MacBook Pro OSX 10.13.6 [view my complete system specs]
  • Fri, Feb 12 2021 2:56 PM In reply to

    Re: MC 2020.12 on Z840 keeps crashing

    Stab in the dark but what happens on a completely new project witth different mediafiles and an entirely fresh user setting?

    Also, did you try trashing MC State, just for sh*ts & giggles?

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Fri, Feb 12 2021 3:03 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,484
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      SystemAdministrator

    Re: MC 2020.12 on Z840 keeps crashing

    Hi Wouter,

     I've got a case going for you (04117536) will ask support team to check the cause of this crashing. 

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Feb 12 2021 3:39 PM In reply to

    • Wouter Jansen
    • Not Ranked
    • Joined on Mon, Oct 2 2006
    • Amsterdam, NL
    • Posts 58
    • Points 760

    Re: MC 2020.12 on Z840 keeps crashing

    Thanks Ralph, very much appreciated!

    MC 2020.10 w/Symphony option on Z800 Win10Pro64 | MC 2020.10 w/Intensity Pro on XW8600 Win10Pro64 | MC 2020.12 on MacBook Pro OSX 10.13.6 [view my complete system specs]
  • Fri, Feb 12 2021 3:43 PM In reply to

    • Wouter Jansen
    • Not Ranked
    • Joined on Mon, Oct 2 2006
    • Amsterdam, NL
    • Posts 58
    • Points 760

    Re: MC 2020.12 on Z840 keeps crashing

    Job ter Burg:

    Stab in the dark but what happens on a completely new project witth different mediafiles and an entirely fresh user setting?

    Also, did you try trashing MC State, just for sh*ts & giggles?

    Thanks Job,

    I have tried new user, did not trash MC state as this was a fresh MC install. New project and media is worth investigating I think, however the same project and media run perfectly fine on my Z800. So that doesn't appear to be the problem.

    Will try new project tho ASAP. 

    MC 2020.10 w/Symphony option on Z800 Win10Pro64 | MC 2020.10 w/Intensity Pro on XW8600 Win10Pro64 | MC 2020.12 on MacBook Pro OSX 10.13.6 [view my complete system specs]
  • Fri, Feb 12 2021 8:03 PM In reply to

    • bonang
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Boston, MA
    • Posts 396
    • Points 4,945

    Re: MC 2020.12 on Z840 keeps crashing

    Many years ago I experienced a similar intermittent crashing, also on an "over"-qualified system. It ended up being one of the RAM chips that was buggy, but only discovered after much trial and error. Just an idea...

    mvg, Keith

    Avid MC 2020.10 with Symphony option | HP zbook 17" G3 / i7 6820HQ / 32GB RAM / 512GB SSD / WIN 10 PRO 64 / nVidia m3000m / BMD UltraStudio 4K [view my complete system specs]

    Keith

  • Sat, Feb 13 2021 9:37 AM In reply to

    • Wouter Jansen
    • Not Ranked
    • Joined on Mon, Oct 2 2006
    • Amsterdam, NL
    • Posts 58
    • Points 760

    Re: MC 2020.12 on Z840 keeps crashing

    bonang:

    It ended up being one of the RAM chips that was buggy, but only discovered after much trial and error. Just an idea...

    Thanks Keith, I will look in to that. The system has been built with brand new components, including the RAM chips, but that's no guarantee for them all to be 100% ok. I will investigate this.

    MC 2020.10 w/Symphony option on Z800 Win10Pro64 | MC 2020.10 w/Intensity Pro on XW8600 Win10Pro64 | MC 2020.12 on MacBook Pro OSX 10.13.6 [view my complete system specs]
  • Mon, Feb 22 2021 9:00 PM In reply to

    • fiendish
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • London
    • Posts 517
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    Re: MC 2020.12 on Z840 keeps crashing

    Did you get anywhere with this Wouter? I have a Z840 with a Decklink Studio 2 as well, and am particularly interested if you actually got this to work. 

    z840 dual E5-2667v3@3.20GHz / 32GB ram / Quadro M5000 / MC 2019.12 / BM Decklink Studio 2 // i7-2600k Home Build / 8GB ram / MC 2018.12 xw8600 Dual Quad... [view my complete system specs]
  • Tue, Feb 23 2021 4:30 AM In reply to

    Re: MC 2020.12 on Z840 keeps crashing

    Remove the Decklink from the computer and uninstall the drivers to make sure it is not the cause.

    I would check the RAM too. https://www.tomshardware.com/how-to/how-to-test-ram

    MC 2020.6, W10, MSI X299M, Intel 9940X, Gigabyte 2080Ti Waterforce, 64GB RAM, Samsung 970 EVO M.2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2012 Thunderbolt... [view my complete system specs]
  • Tue, Feb 23 2021 8:21 AM In reply to

    Re: MC 2020.12 on Z840 keeps crashing

    If you have loads of RAM try removing one pair and re-test then replace that in situ pair with the pulled ones and re-test.

     

    ACI Moderator. I'm not employed by Avid or work for them. I just do this in my spare time. Normally using the current Media Composer version on My... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET

     

    QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more

    All bespoke and delivered onsite at yours. Or delivered via hosted Zoom session.

     

    T 07581 201248 | E pat@vet-training.co.uk | W www.vet-training.co.uk |

     

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