Latest post Sat, Sep 26 2020 5:50 PM by kstang88. 4 replies.
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  • Fri, Sep 25 2020 7:54 PM

    • kstang88
    • Not Ranked
    • Joined on Fri, Sep 25 2020
    • Posts 3
    • Points 35

    Did not Auto Renew but am charged now for an entire year!!

    I had a 3month subscription for Media Composer and my subscription was renew for an entire year even though the auto renewal option was OFF! I am now being told by customer service I am unable to obtain a refund even though it's been less than a day into that new subscription!

    This is ludicrous and unfair!

  • Sat, Sep 26 2020 6:06 AM In reply to

    Re: Did not Auto Renew but am charged now for an entire year!!

    Send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

    Media Composer 2020.9 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Sep 26 2020 6:16 AM In reply to

    • kstang88
    • Not Ranked
    • Joined on Fri, Sep 25 2020
    • Posts 3
    • Points 35

    Re: Did not Auto Renew but am charged now for an entire year!!

    I did and was referred back to Ann at Avid Customer Service who actually informed me that nothing could be done previously due the auto renewal. Hopefully this time round it works out!

  • Sat, Sep 26 2020 3:30 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,283
    • Points 25,195
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Did not Auto Renew but am charged now for an entire year!!

    Hi kstang88,

       Looks like that you were not able to turn off the auto renewal option PRIOR to your renewal date, I'm still seeking advise from the Webstore manager.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Sep 26 2020 5:50 PM In reply to

    • kstang88
    • Not Ranked
    • Joined on Fri, Sep 25 2020
    • Posts 3
    • Points 35

    Re: Did not Auto Renew but am charged now for an entire year!!

    Hi Ralph,

     

    thank you so much for following up on this, I'm just a student and this year long contract is not something that I can afford.

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