Latest post Wed, Sep 23 2020 3:54 PM by RalphC. 2 replies.
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  • Wed, Sep 23 2020 3:11 PM

    • Jack_E
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    • Joined on Tue, Sep 13 2011
    • Posts 8
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    Switching from MC First to Ultimate

    Hi There

    I am having issues getting my machine to 'forget' about MC First. I ran it as a test (I work at a university) and need to switch back to ultimate. We have a volume license server on the network (our usual method of licensing). Link seems to think MC is activated via the VLS, yet when I launch the software it is still in First mode. I've tried a full uninstall-re-install with no luck. 

    I'm running:

    iMac (Retina 5K, 27-inch, Mid 2015), 3.3 GHz Intel Core i5, 8 GB 1600 MHz DDR3

    OS: 10.13.6

    MC 2020.8, Link 2020.6

    Any guidance on this would be much appreciated.

    Avid 8.4.0 (ISIS 5500 v.4.7.4.15820) 27i iMac 3.3GHz intel Core 5 8GB 1600 MHz DDR3 Yosemite 10.10.3 [view my complete system specs]
  • Wed, Sep 23 2020 3:34 PM In reply to

    Re: Switching from MC First to Ultimate

    Hi Jack, You should contact Avid Support: https://www.avid.com/learn-and-support/contact-support Select Broadcast & Video, then on the next page click Annual Contract Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu. If you don't get anywhere with them, send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

    Media Composer 2020.9 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Sep 23 2020 3:54 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,283
    • Points 25,195
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: Switching from MC First to Ultimate

    Thanks Carl! @Jack I open a case for and escalated right away 04024165.

     

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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