Latest post Thu, Apr 21 2022 1:35 PM by Chris Bové. 88 replies.
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  • Fri, Sep 10 2021 6:35 PM In reply to

    • Paul
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    It's ridiculous. Avid please fix! I just don't get it. 

    MC 5.53_OS 10.7.5_Processor 2 x 3 Ghz dual core_12 Gig memory [view my complete system specs]
  • Mon, Dec 13 2021 5:50 PM In reply to

    • kokopelli
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I am also incredibly frustrated by titer +.   It is a total Piece of $@##%#%@*.  Titling is one of the last things I do on a project.  I have been trying to make it work for 2 DAYS!!!! Now I'm waiting for a call back from support, but I have a feeling they are going to tell me there is nothing they can do about it.  How can AVID, a premiere professional editing program, not have an easy to use and effective titling tool?  I've always used marquee because New Blue was a catastrophe, always dropping work I had spent hours on for whole sequences after closing and reopening the program.  I really don't like Premiere, but this is making me think twice about switching editing programs.

     

  • Thu, Dec 16 2021 8:54 PM In reply to

    • danny
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I see 2021.12 has no updates re titler plus. Ending my Avid subscription. Moving to DaVinci. I'm not paying another annual £400 to be able to snap clips to a grid, adjust column widths which we always used to be able to, and still get a lousy title tool. Please, Avid, persuade me to stay...

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 and 10.14.6 with MC2020 [view my complete system specs]
  • Thu, Dec 16 2021 10:23 PM In reply to

    • bonang
    • Top 500 Contributor
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    Philip Kapadia:

    I think by now Avid knows that there are issues with T+. It appears that they are working on it by fixing the (long list) of bugs and then improving it's feature-set afterwards. 

    If only it DID appear that way, Philip. It appears to me that Avid does not know the way out with Titler+, introduced well over three years ago. It has been and continues to be unusable for repeatable, dependable work in a professional environment, and as far as I'm concerned, has been and continues to be the weakest aspect of Avid.

    Exactly one year ago I was assured, in a lengthy conversation with an Avid Customer Advocate, that major improvements were imminent for Titler+ and would be realized in 2021 updates. I was told that Avid had recognized the faults and limitations of the original development team (after two+ years!), had made some significant personnel changes, and planned to devote more resources to making Titler+ a workable titling solution. Sadly, we all know how that's turned out to date - no improvements of any real significance, just some minor tweaking in an entire year. 

    I certainly do not blame the Customer Advocate for all the shortcomings re: Titler+, but am truly disheartened that Avid continues to fail to recognize how important a decent titler is to many, especially in smaller post environments. As an Avid system owner for 28 years, and a user and advocate for even longer, I am losing confidence that their priorities jive with what is actually and genuinely needed by a significant portion of their customer base.

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    Keith

  • Fri, Dec 17 2021 5:23 AM In reply to

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    The truth is that T+ when it's working it's very good.

    The truth is also that when it doesn't (out of nowhere) it makes MC unresponsive.

    Something that has been noted from the team.

    And they will fix it once and for good the next months.

    We must not forget that MC has been under a massive change the last year(s) and for the good 

    Last months I was testing Premiere Pro which I was using from 1999 and Davinci to take a taste of the hype.

    None of them has the stability of MC.

    Only MC can play whatever you throw at it...

    And with a new system it flies...

    Well except T+.

    You can use Marquee untill the T+ goes - where it should be from the start.

    The last half sentence is from the mouth of the team.

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  • Thu, Jan 20 2022 6:58 PM In reply to

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I can confirm that T+ on 2021.12 / Windows 10 is (somehow) worse than ever.

    May I also add that the apologists who come out of the woodwork here on this forum trying to put a positive spin on blunders like this would make even the most hardline special interest lobbyists on Capital Hill blush.

    How does one expect Avid to get with the times and enter into the 21st Century when the faithfull are not willing to hold their feet to the fire?

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  • Thu, Jan 20 2022 8:15 PM In reply to

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    Even if Titler + could be made stable and fast and compatible with all the previous itterations of Titler + The UI is just not intuative.

    Having had to teach it as a few times in Avid 101 classes students are just baffelled. It just doesn't make sense to them.

    Its trying to be too clever. The gradient of the letters in the 4 corner blocks is just odd as is so much.

     

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    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET (Retired Early 2022)

     

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  • Thu, Jan 20 2022 11:02 PM In reply to

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    Pardon my ignorance but is there no such thing as "guns for hire" in the programming world? It appears as if this seems to have exceeded the abilities of the people tasked with fixing it. I don't mean to be insensitive but it just seems like if this is still such a shitshow after 4 years of trying, that the team assigned to it aren't good enough and shouldn't Avid be thinking outside the box and possibly hiring a third party to come to the rescue?

    Again, I have no idea how this kind of thing works but, golly, I'd certainly love to see a working Title tool this year and I don't really care how we get there. 

    I also think that Jeff Rosica should address this here in the forums, as, for me, this is an issue of poor management. I'd like to know why he's letting this miserable PR disaster drag on for so long. 

    Andi

    HP ZBook G6 15 2.6Ghz 6-core i7 9th Gen Nvidia Quadro T2000 4GB 64GB RAM Win 10 Pro MC Ultimate 2022.10 MacbookPro 15 2019 6 core 2.6GHz i9 32GB... [view my complete system specs]
  • Mon, Jan 24 2022 9:56 PM In reply to

    • kokopelli
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    • Posts 84
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I am about ready to throw my computer through the window, because I am at the point in another piece where I need to title things, and Avid Titler + is so horrible I am unable to accomplish a simple lower third. This is unbelievable.

  • Mon, Jan 24 2022 10:18 PM In reply to

    • Adam006
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    • Los Angeles, CA
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I wish Avid would bring back the original Title Tool. It's SIMPLE. It WORKS. It's RELIABLE. It does what it's supposed to and it's intuitive. Titler + is a disgrace. Sometimes I need a quick simple title or even a temp title and shouldn't have to wrangle with an interface that doesn't behave how it's suppsoed to. Just throw it out and bring back the original Title Tool or let them both exist concurrently. My 2 cents.

  • Mon, Jan 24 2022 10:29 PM In reply to

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    ripvanmarlowe:

    ...after 4 years of trying, that the team assigned to it aren't good enough and shouldn't Avid be thinking outside the box and possibly hiring a third party to come to the rescue?

    Hi Andi. 

    It has nothing to do with "good enough" and more to do with a series of unfortunate events that led to scheduling issues, staffing changes, and a realization that an entire refocusing needed to happen. Earlier in 2021, that refocusing did happen. It is in new hands, and the first round of performance and UI fixes are already in the hands of the beta testing team. We are evaluating some of the fixes for the next release.

    Of course, software development isn't as fast as... let's say putting a hammer to a nail... and so things need to be deployed in chunks. So a percentage of fixes are being rolled-out with each new release coming in 2022.

    I have a feeling over these next releases - starting with the one coming very shortly - people are going to get happier and happier. 

     

     

    ------

    Chris Bové
    Manager, Avid's Digital Customer Success Team
    [email protected] 

  • Mon, Jan 24 2022 10:36 PM In reply to

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    Adam006:

    I wish Avid would bring back the original Title Tool. It's SIMPLE. It WORKS. It's RELIABLE. 

    ...and it's physically impossible to do so.

    Recreating it was not ever on the table because there was software code within it that was going away from the Mac-based computing world.

    The fixes are coming. I know patience is thin, but they are coming.

     

    ------

    Chris Bové
    Manager, Avid's Digital Customer Success Team
    [email protected] 

  • Mon, Jan 24 2022 10:58 PM In reply to

    • kokopelli
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    Patience is not the point.  It doesn't matter if a fix is coming when you have to send someone a piece with a title today, and you can't create and manipulate a lower third with two lines of text to be how you want it to be with a basic box around it that is not completely opaque and has a frame around it.    How can a company like avid sell a program with a tool that just doesn't work? 

  • Mon, Jan 24 2022 11:19 PM In reply to

    • kokopelli
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    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I made a box and put some titling in it.  I made a second line on a separate track and put that in the box, because I wasn't able to move the separate lines with separate sizes where I wanted them to go.  They are inside the box.   I am now unabe to access the box. The program is not responding when I click on things inside the title window.  It is changing what I'm doing in unexpected ways (size and shape of titling).  I want to be able to change things around and explore possibilities to find what I want the lower third to look like.  It makes no sense to me that this isn't an incredibly easy process.  Marquee worked fine.  Where did it go?  Couldn't they make a version of it to work with the media composer after 2018.  I would go back to 2018 in a heartbeat if I hadn't updated my operating system to Catalina.    

    The titles I'm making should have taken me 5 minutes.  I'm now looking at over two hours and still I can't get it to work for me.  It took me 5 days with avid support last time I needed to use titler plus to do something else that should have take me a half hour.  It is impossible to work like this. 

  • Mon, Jan 24 2022 11:51 PM In reply to

    • kokopelli
    • Not Ranked
    • Joined on Tue, Mar 2 2010
    • Posts 84
    • Points 995

    Re: Why is AVID Titler Plus impossible to work with?

    Locked Contact

    I was finally able to do what I needed to do, but in the end I didn't do anything different from what I thought I should be doing at the beginning of the process..  I closed and opened the program a few times, saving everything that worked and needing to go use command z many times when the program seemed to have a mind of its own and took off, changing size and placement of lettering when I hadn't done anything to tell it to do what it was doing.  Basically, worked the way it seemed they should work, and then didn't, repeatedly, until they worked enough that the combination of all the different successful moments added up to something I can use.  This is insane.  

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