Latest post Thu, Jul 23 2020 6:59 PM by Capella Support. 3 replies.
Page 1 of 1 (4 items)
Sort Posts: Previous Next
  • Tue, Jul 7 2020 12:34 AM

    Two Issues with Capella Integration

    Hello,

    I am a Capella support engineer looking for some help with two customers facing some issues with the Capella and AVID integration. I have added links to packages with sources, outputs, and projects to help reproduce the issues.

     

    Blank File Name:

    (https://www.dropbox.com/s/ycgfhbezproyjlo/13906.zip?dl=0):

     

    One of our customers is having a problem, when importing a AAF file created by our product Cambria FileConvert into AVID Media Composer, in the Media Tool.

    They did the following:

    Customer just drag&dropped two AAF files to the bin. One of the AAF files which is from another provider links automatically to the project name (AAFafterPatch_WORKINGFILE.AAFF), however

    the file created from Cambria FileConvert (Five minute sync test_FTCOut_Not_Working.aaf) leaves the project name as blank and does not link it to the specific project. (Screenshot in the folder)

    We are wondering why this may be happening, how does the project read the imported file to link it to the project name. Does it check for some metadata?

    We are using AMT 3.12, which is also referred to as mediaprocessor 4.4.28.

    Media Composer version: Version:2019.12.53599

     

    Unable to Edit While Encoding:

    (https://www.dropbox.com/s/c6q3bb25afumu4i/Package_AVID_edit_while_capture.zip?dl=0):

     

    A customer is facing an issue where when they are using our Cambria FileConvert application to create an AVID mediasource and check into interplay, they cannot edit the file on AVID Newscutter as it is growing. We currently do not have Newscutter and cannot properly test. 

    I have included in the folder a trial version for Cambria FileConvert and the Capella project that they used for this case. There is a readme in that package with instructions on how to install Cambria FileConvert and how to use the project to try to reproduce the issue. 

     

    Let me know if you need more information.

     

    Thank you,

     

    Luis Otero

    Capella Support Team

     

     

     

  • Tue, Jul 7 2020 12:54 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,268
    • Points 231,960
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Two Issues with Capella Integration

    Luis

    Let me get this looked at......   Aside, you shoud contact our developer group in the future...  Dennis.Mahoney@avid.com is the right place to start.

    Got this one for you... stand by

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Wed, Jul 8 2020 6:12 PM In reply to

    Re: Two Issues with Capella Integration

    Hi Marianna,

     

    Thank you for helping us with these cases. We have contacted Dennis as well regarding this case and will continue to do so in the future. I will wait for any information you have for me.

     

    Thanks,

    Luis

  • Thu, Jul 23 2020 6:59 PM In reply to

    Re: Two Issues with Capella Integration

    Hi Marianna,

     

    Do you have any updates on these cases?

     

    Thanks,

    Luis

Page 1 of 1 (4 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller