Latest post Sat, Sep 5 2020 6:25 PM by RalphC. 10 replies.
Page 1 of 1 (11 items)
Sort Posts: Previous Next
  • Tue, Jun 30 2020 2:33 PM

    Avid Link stuck on "syncing"

    I am trying to deactivate my avid in Avid Link and it is now stuck on syncing.  My avid is now deactivated and I cannot reactivate.  Any suggestions?

    I am running Avid Link version 20.6.0 and avid version 2018.12.6 on a 2017 imac running on High Sierra.

  • Tue, Jun 30 2020 2:42 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,227
    • Points 24,645
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Avid Link stuck on "syncing"

    Hi Sierra,

      Try to log out and log back in and activate.

     

     

     

    Thanks,

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Jun 30 2020 2:55 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,323
    • Points 232,550
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Avid Link stuck on "syncing"

    Kimm 

    I have a case going for you...  03974432

    Stand by

    marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Wed, Jul 8 2020 10:59 PM In reply to

    • Roach13
    • Not Ranked
    • Joined on Sun, Sep 3 2006
    • Posts 127
    • Points 1,655

    Re: Avid Link stuck on "syncing"

    Was there ever a solution to this Marianna? I deactivated my account a few days ago so I could use my laptop on the road and now it just stays on syncing in avid link on both computers

    MacPro Late 2013 OSX 10.10.5 Avid MC 8.9.2 Symphony Option [view my complete system specs]
  • Fri, Aug 7 2020 5:47 AM In reply to

    • Footbaggin
    • Not Ranked
    • Joined on Tue, Jan 29 2013
    • Posts 8
    • Points 100

    Re: Avid Link stuck on "syncing"

    I am having the exact same issue. Please help! I'm unable to activate any versions and, therefore, I'm unable to work. 

  • Fri, Aug 7 2020 3:52 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,227
    • Points 24,645
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Avid Link stuck on "syncing"

    Hi Footbaggin,

      Try this:

    Stop in Activity Monitor: AvidlinkManager and AvidAppManHelper, then go to the Avid Link preferences tab and clear cache files.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Aug 25 2020 5:16 PM In reply to

    • fredthe
    • Not Ranked
    • Joined on Thu, Jul 27 2006
    • Maryland
    • Posts 29
    • Points 410

    Re: Avid Link stuck on "syncing"

    Sorry, just noticed this was the wrong forum, though I'm having the same issue on Win 10.

  • Tue, Aug 25 2020 6:41 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,227
    • Points 24,645
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Avid Link stuck on "syncing"

    Hi,

      Try this:

    1. Stop the following Processes in Task Manager:
    • AvidLink.exe
    • AvidAppManHelper.exe

      Restart machine and try to log in to AvidLink.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Sep 1 2020 3:33 PM In reply to

    • jrc1486
    • Not Ranked
    • Joined on Mon, Jul 23 2018
    • Posts 3
    • Points 35

    Re: Avid Link stuck on "syncing"

    I'm having the same issue. I've attemted to stop processes

    • AvidLink.exe
    • AvidAppManHelper.exe
    • Restart Machinge
    But I've not had any luck with that.

  • Tue, Sep 1 2020 3:37 PM In reply to

    • jrc1486
    • Not Ranked
    • Joined on Mon, Jul 23 2018
    • Posts 3
    • Points 35

    Re: Avid Link stuck on "syncing"

    I'm also having this issues.

     

    I've followed these steps but no luck so far.

  • Sat, Sep 5 2020 6:25 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,227
    • Points 24,645
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Avid Link stuck on "syncing"

    Try reintalling AvidLink, and be sure you allow the apps in your firewall settings. I suggest checking the troubleshooting steps provided in this FAQ.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
Page 1 of 1 (11 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller