Latest post Fri, Aug 7 2020 3:52 PM by RalphC. 5 replies.
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  • Tue, Jun 30 2020 2:33 PM

    Avid Link stuck on "syncing"

    I am trying to deactivate my avid in Avid Link and it is now stuck on syncing.  My avid is now deactivated and I cannot reactivate.  Any suggestions?

    I am running Avid Link version 20.6.0 and avid version 2018.12.6 on a 2017 imac running on High Sierra.

  • Tue, Jun 30 2020 2:42 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: Avid Link stuck on "syncing"

    Hi Sierra,

      Try to log out and log back in and activate.

     

     

     

    Thanks,

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Jun 30 2020 2:55 PM In reply to

    • Marianna
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    Re: Avid Link stuck on "syncing"

    Kimm 

    I have a case going for you...  03974432

    Stand by

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Wed, Jul 8 2020 10:59 PM In reply to

    • Roach13
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    Re: Avid Link stuck on "syncing"

    Was there ever a solution to this Marianna? I deactivated my account a few days ago so I could use my laptop on the road and now it just stays on syncing in avid link on both computers

    MacPro Late 2013 OSX 10.10.5 Avid MC 8.9.2 Symphony Option [view my complete system specs]
  • Fri, Aug 7 2020 5:47 AM In reply to

    • Footbaggin
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    Re: Avid Link stuck on "syncing"

    I am having the exact same issue. Please help! I'm unable to activate any versions and, therefore, I'm unable to work. 

  • Fri, Aug 7 2020 3:52 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Avid Link stuck on "syncing"

    Hi Footbaggin,

      Try this:

    Stop in Activity Monitor: AvidlinkManager and AvidAppManHelper, then go to the Avid Link preferences tab and clear cache files.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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