Latest post Thu, Jun 18 2020 5:25 PM by clearhead. 3 replies.
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  • Thu, Jun 18 2020 11:00 AM

    • clearhead
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 26
    • Points 390

    Autorenew Shocker ....

    Hi Avid,

    I have my MC software on annual Auto renew, payment was taken from my card today. I am surprised to see that I have been billed €428.40, whereas the price for an annual subscription to MC (as advertised on the AVID site) is €274.80. 

    I have of course been unable to reach anyone in support to discuss this. I would like to get a refund please.

    Where do I turn, who can i talk to?

    Thanks

    Trevvv (customer since 1998)

    Trevor Holland
    cut and post TV

  • Thu, Jun 18 2020 11:41 AM In reply to

    Re: Autorenew Shocker ....

    Send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and if anyone can help you, it will be one of them.

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Jun 18 2020 12:07 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,262
    • Points 231,870
    • Avid Beta Moderators
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    Re: Autorenew Shocker ....

    Trevvvv

    Please email me your system ID and MYAvid email address so I can assist.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Thu, Jun 18 2020 5:25 PM In reply to

    • clearhead
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 26
    • Points 390

    Re: Autorenew Shocker ....

    Thanks for looking into this Marianna, mail sent.

    cheers.

    Trevor Holland
    cut and post TV

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