Latest post Sun, Jun 14 2020 7:27 AM by camoscato. 5 replies.
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  • Sat, Jun 13 2020 11:18 AM

    Help, can't sign in anymore with Avid link, although activated

    In the middle of my annual sub for Media composer. Mid project. On version 2018 12 9 I've updated Avid link. The Avid link page shows that I am indeed activated, but has an orange button suggesting that I update MC. I want to remain on my current version. Is this stopping me signing in now?

    HP Z840 Processors: Dual, 2 x Intel Xeon E5-2623v3 (3.00/3.40GHz, 4cores/8Threads) Memory: 128GB (8x 16GB) RAM DDR4 ECC REG Graphics: NVidia Quadro 6000... [view my complete system specs]
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  • Sat, Jun 13 2020 12:14 PM In reply to

    Re: Help, can't sign in anymore with Avid link, although activated

    I may be misunderstanding, but if Media Composer will run, just run it and ignore Avid Link's prompt to update.

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Jun 13 2020 5:14 PM In reply to

    Re: Help, can't sign in anymore with Avid link, although activated

    I can't run MC. Just keeps giving me the dreaded grey activation screen yet Avid link says I'm activated. This is a nightmare. Bring back dongles

    HP Z840 Processors: Dual, 2 x Intel Xeon E5-2623v3 (3.00/3.40GHz, 4cores/8Threads) Memory: 128GB (8x 16GB) RAM DDR4 ECC REG Graphics: NVidia Quadro 6000... [view my complete system specs]
  • Sat, Jun 13 2020 5:53 PM In reply to

    Re: Help, can't sign in anymore with Avid link, although activated

    Ah, ok. First thing I'd try is sign out of Avid Link and sign in again. Avid Link requires this once a year so it can 'phone home' and update/verify your license status.

    If that doesn't work you should contact Avid Support: https://www.avid.com/learn-and-support/contact-support Select Broadcast & Video, then on the next page click Annual Contract Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu. If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.
    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sun, Jun 14 2020 7:17 AM In reply to

    Re: Help, can't sign in anymore with Avid link, although activated

    Thanks. I have now tried to deactivate but it won't let me.

    I get 

    Failed Deactivation: Response is out of order with previous responces.

    I hate Avid link so much

    I'll try to get through to support. Thanks for your help

     

     

    https://drive.google.com/file/d/1RQ-fz3vnstJ6ClDmPks6O_qz2j2i5E8E/view?usp=sharing

     

    HP Z840 Processors: Dual, 2 x Intel Xeon E5-2623v3 (3.00/3.40GHz, 4cores/8Threads) Memory: 128GB (8x 16GB) RAM DDR4 ECC REG Graphics: NVidia Quadro 6000... [view my complete system specs]
  • Sun, Jun 14 2020 7:27 AM In reply to

    Re: Help, can't sign in anymore with Avid link, although activated

    Hi

    Are you signed in to the Avid Link app on your computer? If so, try signing out and signing back in again.

    NOTE: This is different from activating and deactivating your license. Leave the license alone, and just try to sign out and back in to the app itself.

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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