Latest post Thu, Jun 4 2020 5:47 PM by Roel Roelofs. 7 replies.
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  • Wed, Jun 3 2020 3:56 PM

    • Roel Roelofs
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    update dongel

    I m not sure but do I have to update my dongel with Avid Link / or directly from my account, before update MC 2019.12 to 2020.5 ???? 

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  • Wed, Jun 3 2020 4:18 PM In reply to

    Re: update dongel

    You download the dongle updater from your Avid account online:

    https://avid.secure.force.com/pkb/articles/en_US/how_to/How-to-Update-Dongle-License-in-AVID-Link

    Then from Avid link you select the dongle and update it by pointing to the downloaded updater file.

    ACI Moderator. I'm not employed by Avid or work for them. I just do this in my spare time. Normally using the current Media Composer version on My... [view my complete system specs]

     

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  • Thu, Jun 4 2020 9:40 AM In reply to

    • Roel Roelofs
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    Re: update dongel

    THanks Pat. It works. 

    MC 2020.5 Dongel, Intel core i9-9900K 3.60 Ghz, RAM 64 GB Windows 10 Pro, Nvidia Quadro P 4000, SSD 931 GB,HDD3,63TB, Black Magic 4 K, Matrox Mini, Igni... [view my complete system specs]
  • Thu, Jun 4 2020 10:05 AM In reply to

    • Mercer
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    Re: update dongel

    It was my understanding you only have to update the dongle when you renew your support, not when you upgrade your version if you have a current support contract? i.e. if you have a current support contract, with a working dongle, but are still using 2018 or 2019 and upgrade to 2020.5, there should be no need to update the dongle?

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  • Thu, Jun 4 2020 10:19 AM In reply to

    • Roel Roelofs
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    Re: update dongel

    You' re right.....but I was not sure and read it on the link Pat sent me. 

    MC 2020.5 Dongel, Intel core i9-9900K 3.60 Ghz, RAM 64 GB Windows 10 Pro, Nvidia Quadro P 4000, SSD 931 GB,HDD3,63TB, Black Magic 4 K, Matrox Mini, Igni... [view my complete system specs]
  • Thu, Jun 4 2020 11:16 AM In reply to

    Re: update dongel

    Mercer:
    It was my understanding you only have to update the dongle when you renew your support,
    You don't have to, as long as you run versions that were covered by a previous contract. But yes, to be able to run the latest version, you need to make sure that your dongle 'knows' the new contract expiry date.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Thu, Jun 4 2020 1:26 PM In reply to

    • Marianna
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    Re: update dongel

    this should help too...

    https://avid.secure.force.com/pkb/articles/en_US/How_To/How-to-Update-Dongle-License-in-AVID-Link

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Thu, Jun 4 2020 5:47 PM In reply to

    • Roel Roelofs
    • Not Ranked
    • Joined on Thu, Jan 21 2010
    • Hoogeveen The Netherlands
    • Posts 58
    • Points 675

    Re: update dongel

    Thanks for your help Job and Marianna ! It works !!

    MC 2020.5 Dongel, Intel core i9-9900K 3.60 Ghz, RAM 64 GB Windows 10 Pro, Nvidia Quadro P 4000, SSD 931 GB,HDD3,63TB, Black Magic 4 K, Matrox Mini, Igni... [view my complete system specs]
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