Latest post Fri, Sep 25 2020 3:11 PM by BobRusso. 7 replies.
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  • Tue, May 26 2020 12:19 AM

    • James
    • Not Ranked
    • Joined on Tue, Jun 19 2018
    • Australia
    • Posts 16
    • Points 260

    Avid MC detecting Nexis Storage as third-party

    Hi,
    One of our editors has reported a pop up Avid MC Ultimate message stating that the software has detected the use of third-party storage, and to allow third-party emulation. This is strange because we are only using Avid NExis E4 storage for Avid projects/media. 

    Should this be considered a red flag and steps taken to remedy this?

    Edit- I should add that this machine lately has been frequently crashing and courrupting any open bins when crashing.

    Thanks

    Machine: HP Z840
    Storage: Avid Nexis E4 200tb
    Nexis Client Manager: 19.12.1.9
    Avid Media Composer Ultimate: 2018.12.3

  • Tue, May 26 2020 1:15 AM In reply to

    Re: Avid MC detecting Nexis Storage as third-party

    What version is the server?

    I think we ran in to this error once or twice. Try upgrading MC or Nexis client or both.

    MC 2020.6, W10, Gigabyte X299M, Intel 9940X, Gigabyte 2080Ti Waterforce, 64GB RAM, Samsung 970 EVO M.2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2012... [view my complete system specs]
  • Wed, May 27 2020 4:25 AM In reply to

    • James
    • Not Ranked
    • Joined on Tue, Jun 19 2018
    • Australia
    • Posts 16
    • Points 260

    Re: Avid MC detecting Nexis Storage as third-party

    Hi Dom,

    Nexis is running 19.12.1.9

  • Wed, May 27 2020 9:12 AM In reply to

    • James
    • Not Ranked
    • Joined on Tue, Jun 19 2018
    • Australia
    • Posts 16
    • Points 260

    Re: Avid MC detecting Nexis Storage as third-party

    This has now escalated to this machine corrupting any bin it opens that is hosted on Nexis storage. Current workaround is local projects only on this machine. 

  • Mon, Aug 3 2020 5:02 AM In reply to

    • jamesdebenham
    • Not Ranked
    • Joined on Thu, Oct 12 2006
    • Brisbane, Australia
    • Posts 57
    • Points 730

    Re: Avid MC detecting Nexis Storage as third-party

    Did you have any luck resolving this?

     

    I've had one of my workstations do this a few times this year.

     

    (And I just confused myself and thought I had found my own post, also being named James, in Australia and on E4 storage....)

    MC / PT / NEXIS / INTERPLAY / AIRSPEED / CAPTURE / MEDIA CENTRAL [view my complete system specs]
  • Fri, Sep 25 2020 2:33 AM In reply to

    • James
    • Not Ranked
    • Joined on Tue, Jun 19 2018
    • Australia
    • Posts 16
    • Points 260

    Re: Avid MC detecting Nexis Storage as third-party

    Hi James,

    No this has not been resolved. I think the issue lies with the HP Z840 but I do not know the issue.

    Unfortunately my support case for this issue has been open since the 25th of May with no resolution. Case No. 03952407

    Current workaround is uninstalling the Nexis Client and Avid MC everytime the issue comes up. This temporarily fies the issue.

  • Fri, Sep 25 2020 3:01 AM In reply to

    Re: Avid MC detecting Nexis Storage as third-party

    We have seen the issue on z4 and z8. Extremely rare but still in v2019. Workaround is to activate to allow 3rd party storage.

     

    MC 2020.6, W10, Gigabyte X299M, Intel 9940X, Gigabyte 2080Ti Waterforce, 64GB RAM, Samsung 970 EVO M.2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2012... [view my complete system specs]
  • Fri, Sep 25 2020 3:11 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,295
    • Points 28,330
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Avid MC detecting Nexis Storage as third-party

    This was an issue in NEXIS 2019.4 and should have been fixed in 19.4.2. See page 4 of the Readme. What version of NEXIS and Media Composer are you running?

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

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