Latest post Fri, Jun 26 2020 2:53 PM by Marianna. 3 replies.
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  • Sat, May 23 2020 6:40 PM

    • kirkenshrir
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    • Joined on Thu, Oct 13 2005
    • Montreal
    • Posts 59
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    MC 2020.6 - "Domain resolution failed!"

    Ever since I installed 2020.4 on a clean install of Windows 10, I've been getting the "Domain resolution failed!" error:

    Domain resolution failed!  Please send this data to Avid Engineering:
    (left SW_ViewerTee [out Hw_Domain_OGL], right SW_ViewerTee [in Hw_Domain_Host_Generic]
    [e:\ws2\workspace\MC\Release_Installer_Git\Win_Build\coresw\ame\src\player\match.c:6817]

     

    (At first I thought it might be related to my user settings because the problem went away when using a different user but it eventually came back anyway...)  

     

    After some time troubleshooting, I've realised when the error always occurs: If I trim OR move a clip WITH THE MOUSE, with video monitoring enabled AND - this is the important part - full-screen playback enabled.

     

    I have an nVidia Quadro P2000 (diver 431.02) running three identical Benq monitors @ 2560x1440 resolution.

     

    Media Composer 2020.4 w/Symphony option, 4.0 GHz Intel® Core™i7 Quad + 32GB RAM, PNY nVidia Quadro P2000, Windows 10 [view my complete system specs]
  • Thu, May 28 2020 2:29 AM In reply to

    • kirkenshrir
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Montreal
    • Posts 59
    • Points 625

    Re: MC 2020.5 - "Domain resolution failed!"

    Installed 2020.5 and the problem is still happening... any ideas?

    Media Composer 2020.4 w/Symphony option, 4.0 GHz Intel® Core™i7 Quad + 32GB RAM, PNY nVidia Quadro P2000, Windows 10 [view my complete system specs]
  • Fri, Jun 26 2020 2:24 PM In reply to

    • kirkenshrir
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Montreal
    • Posts 59
    • Points 625

    Re: MC 2020.6 - "Domain resolution failed!"

    Well, the bug still happens in 2020.6...

     

    Domain resolution failed!  Please send this data to Avid Engineering:
    (left SW_ViewerTee [out Hw_Domain_OGL], right SW_ViewerTee [in Hw_Domain_Host_Generic]
    [e:\ws2\workspace\MC\Release_Installer_Git\Win_Build\coresw\ame\src\player\match.c:6828]

    Media Composer 2020.4 w/Symphony option, 4.0 GHz Intel® Core™i7 Quad + 32GB RAM, PNY nVidia Quadro P2000, Windows 10 [view my complete system specs]
  • Fri, Jun 26 2020 2:53 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,203
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    Re: MC 2020.6 - "Domain resolution failed!"

    kirkenshrir:

    Well, the bug still happens in 2020.6...

     

    Domain resolution failed!  Please send this data to Avid Engineering:
    (left SW_ViewerTee [out Hw_Domain_OGL], right SW_ViewerTee [in Hw_Domain_Host_Generic]
    [e:\ws2\workspace\MC\Release_Installer_Git\Win_Build\coresw\ame\src\player\match.c:6828]

    Just to make sure this gets fixed I created a case with the steps to reproduce it.

    Case # 

    03972214

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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