Latest post Tue, Jul 28 2020 1:59 PM by LDV20. 18 replies.
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  • Sun, May 10 2020 10:05 PM

    • akades
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    Always Crashing!

    Hi - As of this morning, my Avid Media Composer crashes every time I start it. It get almost through the start up process.... I see my bin tabs loading and then it's done. The first thing I did was unistall the driver for my new Blackmagic Decklink Mini Monitor 4k since that was the last plug that was installed. Didn't help. I then deleted the "Color Presets" since that's the point of the loading process where it always seemed to crash,. I also deleted the MC State. I even unstalled and reinstalled Avid. Nothing helps! I have a 2020 Mac Pro with Catalina and the latest 2020.4 Media Composer Ultimate. Any help appreciated!!!!!

  • Tue, Jun 2 2020 6:27 AM In reply to

    • Colin Hickey
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    • Ireland
    • Posts 7
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    Re: Always Crashing!

    Hi - I've been having a similar problem. I upgraded to 2020.4 then 2020.5. First, my Avid crashed when I rendered, then when I exported, now it's crashing if I press space bar at certain points on the timeline. I've been using Avid for many years and never had a problem. This has been a nightmare.

    Avid Media Composer 2020.5 iMac Version 10.15.5 (Retina 5k, 27 inch, late 2015) Processor 3.2 GHz Quad-Core Intel Core i5 Memory 8GB 1867 MHz... [view my complete system specs]
  • Tue, Jun 2 2020 10:05 AM In reply to

    • John Carlin
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    Re: Always Crashing!

    I am having the same issues - I am getting crashes when launching Avid 2020.5, when hitting play on sequences and when using audio punch-in tool. Didnt have these issues with 2020.4.

     

    Avid Media Composer Ultimate 2020.5 +++ iMac (Retina 5K, 27-inch, 2019) +++ 3.6 GHz 8-Core Intel Core i9 +++ 128 GB 2667 MHz DDR4 +++ Radeon Pro Vega... [view my complete system specs]
  • Tue, Jun 2 2020 1:18 PM In reply to

    • Marianna
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    Re: Always Crashing!

    akades:

    Hi - As of this morning, my Avid Media Composer crashes every time I start it. It get almost through the start up process.... I see my bin tabs loading and then it's done. The first thing I did was unistall the driver for my new Blackmagic Decklink Mini Monitor 4k since that was the last plug that was installed. Didn't help. I then deleted the "Color Presets" since that's the point of the loading process where it always seemed to crash,. I also deleted the MC State. I even unstalled and reinstalled Avid. Nothing helps! I have a 2020 Mac Pro with Catalina and the latest 2020.4 Media Composer Ultimate. Any help appreciated!!!!!

    akades...

    If you turn off the Decklink does it still crash? What driver version are you using for the Decklink exactly?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jun 2 2020 1:24 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Always Crashing!

    Colin Hickey:

    Hi - I've been having a similar problem. I upgraded to 2020.4 then 2020.5. First, my Avid crashed when I rendered, then when I exported, now it's crashing if I press space bar at certain points on the timeline. I've been using Avid for many years and never had a problem. This has been a nightmare.

    Colin....

    What OS are you running on the Mac Exactly?  When it crashes do you get a crash log?    What if you open a new project and just bring in any bin... add to the timeline and play.  same issue?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jun 2 2020 4:10 PM In reply to

    • akades
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    Re: Always Crashing!

    In my case, it did wind up being the Decklink version I was using. When I upgraded to the most recent version, all was well! Smile

     

  • Wed, Jun 3 2020 9:16 AM In reply to

    • John Carlin
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    • Joined on Tue, Oct 21 2014
    • Northern Ireland
    • Posts 2
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    Re: Always Crashing!

    7 more crashes this morning - 5 when trying to launch Avid - 3 times on initializing the boris plug-in - twice on Initializing plugin: AMPIPluglinDSM.avx - then when Avid finally did open it crashed twice when trying to drag a sequence into the viewing monitor. I got the error  

    m_qDrag deleted with deleteLater().

    File:/Builds/workspace/MC/Release_Installer_Git/Mac_Build/ppg/Mac2Qt/src/QtDrag.cpp, Line:265

     

    Since installing 2020.5 on Monday ive had over 30 crashes in total 

    Avid Media Composer Ultimate 2020.5 +++ iMac (Retina 5K, 27-inch, 2019) +++ 3.6 GHz 8-Core Intel Core i9 +++ 128 GB 2667 MHz DDR4 +++ Radeon Pro Vega... [view my complete system specs]
  • Wed, Jun 3 2020 9:36 AM In reply to

    • Colin Hickey
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    • Ireland
    • Posts 7
    • Points 85

    Re: Always Crashing!

    I'm crashing pretty much all the time. I've actually lost count. It'll work for a few minutes, then I'll press the space bar to view the footage, it then stalls and crashes. 

    Avid Media Composer 2020.5 iMac Version 10.15.5 (Retina 5k, 27 inch, late 2015) Processor 3.2 GHz Quad-Core Intel Core i5 Memory 8GB 1867 MHz... [view my complete system specs]
  • Wed, Jun 3 2020 9:40 AM In reply to

    Re: Always Crashing!

    It would help to know your system specifications. Which specific version of Media Composer are you using? Which specific operating system? Processor? Amount of RAM? Video card? Is your media linked, transcoded, or imported? Where is your media stored? Look at my profile at the bottom of this post for an example.

    If you fill out this information in your profile, you won't have to type it out every time you need help.

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Jun 3 2020 11:21 AM In reply to

    • Colin Hickey
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    • Joined on Mon, Jun 3 2013
    • Ireland
    • Posts 7
    • Points 85

    Re: Always Crashing!

    The previous version I had (before the upgrade to 2020.5) was Avid  Media Composer 2018.5. 

    My footage is on a Seagate Hard drive.

    Avid Media Composer 2020.5 iMac Version 10.15.5 (Retina 5k, 27 inch, late 2015) Processor 3.2 GHz Quad-Core Intel Core i5 Memory 8GB 1867 MHz... [view my complete system specs]
  • Wed, Jun 3 2020 12:04 PM In reply to

    Re: Always Crashing!

    Colin Hickey:

    The previous version I had (before the upgrade to 2020.5) was Avid  Media Composer 2018.5. 

    My footage is on a Seagate Hard drive.

    Which specific Mac OS? It will have numbers like 10.14 or 10.15 or something like that.

     

    Media Composer 2020.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Jun 3 2020 12:17 PM In reply to

    • Colin Hickey
    • Not Ranked
    • Joined on Mon, Jun 3 2013
    • Ireland
    • Posts 7
    • Points 85

    Re: Always Crashing!

    Mac OS Version 10.15.5

    Avid Media Composer 2020.5 iMac Version 10.15.5 (Retina 5k, 27 inch, late 2015) Processor 3.2 GHz Quad-Core Intel Core i5 Memory 8GB 1867 MHz... [view my complete system specs]
  • Wed, Jun 10 2020 7:04 AM In reply to

    Re: Always Crashing!

    IO have also had multiple crashes after installing 202.5. An edit took me 9 hours yesterday and it should have taken 2.

     

    Really not happy with this upgrade, it is making my life a nightmare as I dont have time to be starting avid avery 2 minutes.

     

    ARE THERE ANY FIXES ON THE WAY???????????

     

    THIS IS THE WORST UPGRADE EVER FROM AVID. YOU KNOW WHEN AVID MAKES A MISTAKE WE ALL PAY FOR IT.

     

    PLEASE FIX ASAP!!!!!!!!!!!!!

  • Wed, Jun 10 2020 3:21 PM In reply to

    • LDV20
    • Top 500 Contributor
    • Joined on Fri, Nov 18 2011
    • Posts 299
    • Points 3,575

    Re: Always Crashing!

    Colin Hickey:

    I'm crashing pretty much all the time. I've actually lost count. It'll work for a few minutes, then I'll press the space bar to view the footage, it then stalls and crashes. 

     

    Same here - Yesterday I was working on a promotional video - I never had so many crashes. Luckily I got the promo done and exported the file.  I am also going to update the BM driver today - I was using 11.1.   I will then go back into the project and re edit the entire promo just to see if it happens again.  Also deleted user/settings made new ones.  Wondering if I should delete MC state?

     

    thank you

    Larry

     

    Symphony 2020.8 - Win 10 pro (1909),Gigabyte X299X with i9 10920X cpu, Quadro P2000, 64gig memory, 1TB NV ystem drive, WD 4TB, BM Min Monitor, 11.7 drivers... [view my complete system specs]
  • Thu, Jul 23 2020 7:14 PM In reply to

    • Lucas Maia
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    • Joined on Sat, May 23 2015
    • Posts 5
    • Points 75

    Re: Always Crashing!

    Hey Guys, how are you doing?

     

    Any news on this?

     

    I really can't get around of it...

     

    Cheers

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