Latest post Fri, Apr 24 2020 3:17 PM by tdalauro. 2 replies.
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  • Wed, Apr 22 2020 10:13 PM

    • tdalauro
    • Not Ranked
    • Joined on Mon, Apr 13 2020
    • Posts 25
    • Points 270

    Activation Unavailable?

    Hello! I was on the Media Composer Ultimate Trial- and I have bought a license but now when I launch Avid, it still prompts me with the Activation Prompt and the 3 Activation Selections.

    When I click on Electronic Activation it launches Avid Link.. it says that 2020.3 is installed. For media Compsuer I have 2018.5 installed. When I click on License for the Media Composer it says unavailable.  I see an Activation ID - a Media Composer number.. my devise ID, etc.  But none of this launches Avid. 

    If I select Continue to Trial Version (I still technically had 1 day left on it)  I get a "failed: error.

    Can I get some help as to how I am supposed to launch Avid Media Composer?  Thank you!!

     

    Tony D'Alauro

  • Thu, Apr 23 2020 5:21 AM In reply to

    Re: Activation Unavailable?

    Hi Tony

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2020.5 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Windows 10 Pro [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Fri, Apr 24 2020 3:17 PM In reply to

    • tdalauro
    • Not Ranked
    • Joined on Mon, Apr 13 2020
    • Posts 25
    • Points 270

    Re: Activation Unavailable?

    Thank you, camoscato - I did reach out to them and they did help - they spent a great deal of time figuring it out for me.

    kudos to Avid support!

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