Latest post Thu, Apr 30 2020 2:24 PM by Erik Levine. 8 replies.
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  • Fri, Apr 10 2020 6:25 PM

    • Erik Levine
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    new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    I'm on a new mac pro OS 10.15.2 combined with a blackmagic ultrastudio 4K mini 11.5, but do not get any video output from the box. Can you please help!!

    Mac Pro 2019, 2.3 GHz 16 - Core Intel Xeon W, 96 GB RAM, AMD Radeon Pro Vega II 32 GB Media Composer 2020.4 Catalina 10.15.4 [view my complete system specs]
  • Fri, Apr 10 2020 9:19 PM In reply to

    • Buzzkill
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Possibly addressed in this thread:

    https://community.avid.com/forums/t/198780.aspx

     

    MC 2020.8|10.15.4|MacPro 16c|96gb|Pro Vega 2|Kona 5|Pegasus32 R8,R4i|Prism ADA8XR|XDR,LG 24MD4KL,Sony PVM2541 [view my complete system specs]
  • Sun, Apr 12 2020 12:42 PM In reply to

    • Erik Levine
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Thnks very much! Yes, I uninstalled the Blackmagic driver and reinstalled it and it worked. I think Media Composer has to be on the system first and then install the BlackMagic driver. Thanks again.

    Mac Pro 2019, 2.3 GHz 16 - Core Intel Xeon W, 96 GB RAM, AMD Radeon Pro Vega II 32 GB Media Composer 2020.4 Catalina 10.15.4 [view my complete system specs]
  • Sun, Apr 12 2020 3:37 PM In reply to

    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Yes that's correct. The BM installer checks for MC and if not present won't install the MC driver.

    Installing MC after and you are still missing the MC driver

    ACI Moderator. I'm not employed by Avid or work for them. I just do this in my spare time. Normally using the current Media Composer version on My... [view my complete system specs]

     

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  • Sun, Apr 12 2020 9:42 PM In reply to

    • Erik Levine
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Great, thank you! It would be nice if that were mentnioned in the BM documentation. The communitey forum is really helpful! Thanks again.

    Mac Pro 2019, 2.3 GHz 16 - Core Intel Xeon W, 96 GB RAM, AMD Radeon Pro Vega II 32 GB Media Composer 2020.4 Catalina 10.15.4 [view my complete system specs]
  • Thu, Apr 30 2020 1:53 PM In reply to

    • Mercer
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    They say it clearly with every driver release:

    "Installing Desktop Video Software

    If you have installed the drivers prior to installing any of these applications, we recommend that you uninstall and reinstall the drivers. This will ensure that all relevant components are installed in their required locations."

    Glad you got it working thoughYes

    MC with Symphony option, 2020.4, HP ZBook 17 G5, i7-8850H 6 core/64GB ram/512 M2 ssd/Nvidia Quadro P3200/FHD, HP Thunderbolt Dock G2, BMD Ultrastudio Mini... [view my complete system specs]
  • Thu, Apr 30 2020 2:00 PM In reply to

    • Erik Levine
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Thanks! You're right, although it would be more helpful if it was at or near the top of their instructions and information. That, along with not sending power cables or cables of any other kind with their products, make their customer service less than ideal, although I use and like their products. Just saying:)

    Mac Pro 2019, 2.3 GHz 16 - Core Intel Xeon W, 96 GB RAM, AMD Radeon Pro Vega II 32 GB Media Composer 2020.4 Catalina 10.15.4 [view my complete system specs]
  • Thu, Apr 30 2020 2:16 PM In reply to

    • Marianna
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Elevine....

    Thats why we ask that you read the whole document as you want the info for your isutation at the top just like someone with another wants theres at the top.   Catch 22 for us here at Avid.  Cant please everyone.....

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Thu, Apr 30 2020 2:24 PM In reply to

    • Erik Levine
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    Re: new mac pro catalina not talking to blackmagic ultrastudio 4K mini

    Thanks Marianna. If anyone can please everyone, it's surely you!! This seems like essential information to me since it prevents it from working, but the longer one is in this game you realize that these 3rd party apps have to be the last programs installed. Thanks again!

    Mac Pro 2019, 2.3 GHz 16 - Core Intel Xeon W, 96 GB RAM, AMD Radeon Pro Vega II 32 GB Media Composer 2020.4 Catalina 10.15.4 [view my complete system specs]
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